Assistant community manager

Job Details

Job Location: Whitehall, OH 43213

Position Type: Full Time

Assistant Community Manager

The Enclave on Main - Whitehall, OH

WHO WE ARE:

Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 16,000 housing units in 19 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.

POSITION SUMMARY:

The Enclave on Main is an affordable housing community located in Whitehall, Ohio, offering quality apartment homes in a welcoming, resident-focused environment. As an Assistant Community Manager, you'll support the day-to-day operations of the property, including resident relations, leasing activities, compliance, administrative tasks, and property operations. Working closely with the Community Manager and property management team, you'll help maintain a safe, well-managed community while delivering exceptional customer service and supporting Woda Cooper's commitment to providing quality affordable housing.

DUTIES & RESPONSIBILITIES:

• Supervise and motivate all staff personnel to achieve the operational goals of management and ownership.
• Interact positively at all times with residents and the public to enhance the community image and ensure superior resident retention.
• Lease apartments: this includes taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying income and credit information, following up with all prospects, and ensuring that leases are renewed on a timely basis.
• Maintain the community in an attractive manner at all times.
• Timely collection of rents and all monies on site, daily deposits and record keeping.
• Proper screening and scoring of rental applicants, control of delinquency and prompt processing of bad debt files to collections.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Assist in the hiring, development, discipline, and employment termination of all site personnel.
• Set goals and evaluate performance.
• Administration of the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.
• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to the Compliance Manager for approval.
• Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments.
• Ensure each resident file complies with any and all lender and investor commitments.
• Track scheduled unit inspections via unit inspection log and make sure preventative maintenance is completed.
• Sign-off on vacant units as market-ready and provide correction lists as needed to set standard.
• Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attend eviction proceedings in court as needed.
• Inspect (walk) the property daily, and schedule capital improvements and repairs. This includes collecting three bids based on common specs and forwarding them to the Regional Manager for approval.
• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
• Review capital maintenance recommendations, and forward to the Regional Manager for approval.
• Maintain a constant awareness of neighborhood market conditions.
• Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any worker’s compensation work-related injuries to Human Resources.
• Timely reporting of any property loss or liability-related issues for both staff members and residents.
• Read and be familiar with policies and procedures.
• Train all staff as needed.
• Respond to e-mail promptly.
• Learn and maintain Yardi Voyager.
• Effectively communicate with residents, associates and vendors.
• Any other duties as assigned.

REQUIRED SKILLS & ABILITIES:

• Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
• Excellent interpersonal skills with good sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Demonstrated ability to lead and develop a team of associates.
• Understanding of laws, guidelines, and best practices of property management.
• Proficient in Microsoft Office Suite or related software.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required.
• Experience working in affordable housing programs including one or more of the following: LIHTC, USDA Rural Development, Section 8, HOME a plus.
• Experience with Yardi Voyager a plus.
• Travel to Community and/or Community locations and surrounding markets required.
• Familiarity with Fair Housing laws preferred.
• Experience with RD 515 preferred.

PHYSICAL REQUIREMENTS:

Must possess a valid driver’s license and insurance. Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants. Must be able to lift up to 15 pounds at a time. Must be able to traverse a variety of properties with stairs and in a variety of weather.

BENEFITS:

We offer competitive wages and annual bonus opportunities. Benefits include: Medical, Dental and Vision Short Term Disability and Life Insurance 401k with Company Match 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP) 12 Days Paid Time Off 8 Paid Holidays & 2 Floating Holidays! Employment is contingent on education verification, references, background check, and drug screening.