Job Details:

Job Location: NORTH WEST RENO BRANCH - Reno, NV 89523

Position Type: Full Time

Job Category: Member Services

Join Our Team!

At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another. Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.

Why Join Us?

• Make a meaningful difference in the lives of our members and communities
• Be part of a collaborative and supportive team
• Grow your career through learning and development opportunities
• Work for an organization committed to helping people and communities thrive

If you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!

About The Position:

The Assistant Branch Manager plays a critical role in supporting the branch manager in all aspects of branch operations and sales, with a primary focus on leadership, operational excellence, member experience, growth initiatives, and issue resolution.

What You'll Be Doing

• Lead by example, inspiring team members to achieve excellence in their roles.
• Foster a positive and motivating work environment conducive to productivity and growth.
• Provide guidance, mentorship, and support to branch staff to enhance their professional development.
• Ensure adherence to operational policies, procedures, and compliance standards.
• Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
• Collaborate with the branch manager to develop and execute strategies for continuous improvement.
• Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness.
• Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
• Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
• Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
• Serve as the primary point of contact for resolving complex member issues and complaints.
• Utilize effective problem-solving skills to address member concerns promptly and efficiently.
• Work closely with internal departments to escalate and resolve issues that require additional support or expertise.
• Implement measures to prevent recurring issues and enhance overall member satisfaction.
• Acts as Branch Manager when Branch Manager is not present. Includes addressing personnel matters as assigned.

Qualifications

2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military or first responder experience, education. 2-4 years of experience in banking or financial service industry.

Skills & Competencies

• Dynamic leader
• Branch operation excellence promoter
• Champion of member experience
• Growth-oriented
• Advocate
• Specialist in member issue resolution

Physical Demands

While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel. You may occasionally be required to lift and/or move up to 40 pounds. Anything above 40 pounds requires a team lift.

Location and Travel Requirements

Greater Nevada Credit Union's North West Reno Branch 5150 Mae Anne Avenue, Suite 203, Reno, NV 89523 United States Located in an idyllic small community in beautiful Northern Nevada

Compensation & Benefits

$23.08 - $32.11 per hour Compensation is dependent on experience Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents Health Savings Account contributions Supplemental insurance and life insurance plans Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment Paid time to volunteer and make a contribution to the community Employee product and service discounts

Greater Nevada is an Equal Opportunity Employer Employment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.