Analyst/sr. analyst - global hr solutions - technology pod

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Overview

The Technology Pod runs technology operations for HR Solutions (HRS) — system updates and release readiness, Org Studio, mass data loads (EIBs), rescinded and corrected transactions, and the transactional activity behind mass organizational change. That remit is expanding. Workday configuration and a broader set of HR Technology activities will transition to the Technology Pod over time, and contributing to that transition is central to this role: identifying what moves and in what sequence, supporting the build of the roadmap, capability and resourcing needed to bring it across. The role also resolves complex system and process problems, and is accountable for the delivery of global technology projects alongside HR Solutions leadership, and works with the HR Solutions AI Enablement team to apply AI and automation to Technology Pod delivery.

Key Responsibilities

Service Delivery & Technical Expertise:

• Apply comprehensive business, process, and technical expertise to elevate HR Solutions services, delivering a best-in-class experience for our end users.
• Optimize the Tech Pod's operational effectiveness (e.g., Org Studio, EIBs, Re-Orgs etc), anticipating and resolving complex problems across the team and partnering teams.

Partnership & Cross-Functional Delivery:

• Partner with HR COEs and the HR Technology Team to resolve complex technology problems, acting as an advocate for continuous improvement in HR Solutions processes and services, and identify opportunities to expand HR Solutions scope.
• Contribute to the creation of a roadmap to transition additional HR Technology Team tasks to HR Solutions, and support the transition of HR Technology Team work into the HR Solutions Technology Pod — identifying the associated risks and resourcing requirements.
• Supporting HR Solutions on cross-functional global projects (e.g., ACR, Job Architecture, HR Chat), collaborating with stakeholders and driving delivery across multiple HR Solutions teams — maintaining key relationships across business areas and serving as a key resource within HR Technology.

Innovation & Continuous Improvement:

• Partner with the HR Solutions AI enablement team to expand and apply the AI and automation agenda across Tech Pod delivery and the wider HR Solutions workstreams to improve and optimize operational effectiveness.
• Use technology and AI to raise visibility of HR Solutions services and support, including in-the-moment communications for how-to’s and new service launches.

End User Experience Focus:

• Accountable for the identification internal and external end user experience requirements alongside HRS Leadership, and contribute to the development of solutions and services that meet evolving needs — supporting the expansion of HR Solutions scope where new opportunities emerge.

Project Management:

• Responsible for contribution to organizational level projects, with the opportunity to lead medium scale initiatives with the HRS team.
• Deliver a capacity plan for the Tech Pod, based on in-depth analysis of team resourcing and demand.

Requirements

Experience & Technical Expertise:

• Demonstrated experience supporting system configuration, process automation, or technology-enabled service delivery within an HR Shared Services or Center of Excellence environment.
• Experience in contributing and delivering global technology projects, including planning, communication.
• Demonstrated experience in change management.
• High level of data literacy, with comfort in data analysis, interpretation, and presentation.

Business & Stakeholder Impact:

• Comprehensive business acumen with a proven track record of delivering results.
• Experience in maintaining effective business partnerships and working relationships across teams, with influence and collaboration — including negotiation, stakeholder relations.
• Strong customer service mindset.
• Excellent communication and interpersonal skills, with the ability to simplify and convey complex issues to varied audiences.
• Exceptional decision-making skills, with the ability to assess risks and opportunities.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred.
• Minimum of 5 years of progressive HR or HRIS experience.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is €32,250 - €82,610.

Full-time equivalent employees may also be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a pension plan; vacation benefits; eligibility for healthcare benefits; flexible benefits (if applicable) life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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