Overview

The Ambassador Host assists Executive Hosts in the generation of incremental gaming revenue by providing excellent customer service to VIP casino guests. The Ambassador Host collaborates with all Player Development team members to increase rated play. The Ambassador Hosts maintain the VIP Services Desk.

Responsibilities

• Responsible for providing optimal guest service to all players with a main focus on Gold Card holders via delivery of personalized customer services.
• Occasionally serves as back-up to Executive Hosts or Casino Host.
• Assists Promotions and other casino personnel, as needed, to assure the success of slot, table, and VIP promotions.
• Assists in calculating guest play and worth to comply with their needs.
• Assists in communicating with premium/rated players through telemarketing and letter writing about available services, promotional opportunities, and special events.
• Works promotions, events, and special activities as assigned by Player Development management.
• Walks the casino floor to ensure that THE CLUB Cards are reading effectively, and to provide guests with instructions on how to use FreePlay.
• Informs THE CLUB members about the benefits of our tiered card program.
• Provides personal attention to VIP and non-VIP guests, making them feel unique and special.
• Responds to uncoded and Gold Card notifications, ensuring that all of guests needs are being met.
• Alerts Casino Hosts, Executive Hosts, and other departments upon the arrival of regular guests or particularly valued guests.
• Answers questions about THE CLUB, rewards, promotions, casino directions, etc.
• Responds to situations regarding disgruntled guests and uses communication skills to diffuse possible confrontations.
• Issues THE CLUB Cards and explains all the rewards and benefits.
• Assists guests with hotel, Spa, and Willows restaurant reservations.
• Issues redemptions to guests as needed.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Associate’s Degree in Business Administration or Marketing, or equivalent work experience.
• One year of prior customer service experience, preferably in a casino setting.
• Basic computer proficiency utilizing Microsoft applications, e-mail, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Data Gathering and Analytics: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Location

3400 Highway 246