Agent growth & brand specialist

Location: Grand Rapids, MI - On-Site

Compensation: $55,000 base salary + uncapped performance incentives

The Opportunity

Resolve is looking for an outgoing, ambitious, and creative person to help us grow our freight agent network and build our presence within the industry.

This isn't a traditional recruiting role.

You'll be responsible for finding potential freight agents, starting conversations, building relationships, and creating genuine interest in what we're building at Resolve.

You'll often be the first person a potential agent interacts with. That means you'll need to understand our Agent Program, communicate our story well, ask good questions, and make a strong first impression.

You'll work closely with our Agent Advisors to build a healthy pipeline of prospective agents, develop relationships with candidates, and turn initial interest into meaningful conversations before handing qualified opportunities to the Advisor team.

At the same time, you'll help build Resolve's presence in the freight community. You'll be active on LinkedIn, tell our story, showcase our people and culture, engage with the industry, and find creative new ways to get Resolve in front of the right people.

Over time, we want you to become a recognizable voice for Resolve within the freight agent community.

What You'll Do

• Research and identify potential freight agents and agency owners.
• Build and manage an active pipeline of prospective agents.
• Use LinkedIn, industry networks, social media, research tools, referrals, and creative sourcing methods to uncover new opportunities.
• Personally reach out to prospective candidates and start conversations.
• Speak with potential candidates to understand their business, goals, experience, and interest.
• Develop a strong understanding of the Resolve Agent Program and confidently communicate what makes our offering different.
• Build relationships with candidates who may not be ready to make a move today.
• Create strong, informed handoffs to our Agent Advisors when candidates are ready for the next conversation.
• Maintain consistent follow-up and accurately manage candidates throughout the sourcing funnel.
• Stay highly active on LinkedIn and other relevant platforms.
• Help create content that highlights Resolve's people, culture, Agent Program, opportunities, and growth.
• Engage with people throughout the freight community and create conversations around the Resolve brand.
• Develop new campaigns, ideas, events, content, referral strategies, and other creative ways to generate agent interest.
• Continuously look for new places and new ways to find talented people.
• Work closely with Agent Advisors and leadership to continuously improve how we attract and engage potential agents.

Who We're Looking For

We're looking for someone who genuinely enjoys talking to people. You should be outgoing, personable, confident, and comfortable introducing yourself to people you don't know. Starting conversations should energize you rather than intimidate you.

Additionally, a successful candidate must possess the following traits/skills:

• Ambitious and motivated by goals.
• Comfortable making calls, sending messages, and following up consistently.
• Naturally curious and willing to learn.
• Creative and willing to try new approaches.
• Comfortable being visible and active on LinkedIn and social media.
• A strong verbal and written communicator.
• Organized enough to manage a large number of relationships and opportunities at different stages.
• Persistent without being pushy.
• Comfortable representing Resolve publicly and professionally.
• Excited by the idea of helping build something rather than simply stepping into an established process.

Experience

Previous freight, recruiting, sourcing, sales, business development, marketing, or social media experience is a plus — but not required.

We're open to recent college graduates and early-career candidates.

We're more interested in your communication skills, personality, ambition, creativity, work ethic, and potential than the number of years on your résumé.

We'll teach you the freight industry and the Resolve Agent Program.

You need to bring the energy, curiosity, drive, and willingness to connect with people.

What Success Looks Like

• You're consistently finding people Resolve should know.
• You're starting conversations and developing relationships.
• You're creating a strong pipeline for our Agent Advisors.
• Candidates know who you are and understand Resolve before they ever reach the next stage of our process.
• Our presence on LinkedIn and within the freight community continues to grow.
• And as you become better at finding and attracting great agents, your earning potential grows with you.

Compensation

This position includes a $55,000 base salary plus uncapped performance incentives tied directly to the agents you help bring into Resolve and their success within our network.

Strong performance creates meaningful additional earning potential.

Location

This is an in-office position based in Grand Rapids, Michigan.

We believe this role will be most successful working closely with our Agent Advisors, leadership team, and the broader Resolve organization as we continue building the program.