Practice Manager – Medical Spa

Location: MedSpa MD Group / Wilmington, DE

Employment Type: Full-Time

Salary: 50,000-$65,000/year + performance-based bonus

Experience Required: 2+ Years in Med Spa or Aesthetic Practice Management

About Us

We are a highly reputable medical aesthetics practice known for excellence in patient care, cutting-edge treatments, and a commitment to delivering high quality results. As we continue to expand, we are looking for a seasoned Practice Manager to lead day-to-day operations within Wilmington, Delaware location.

Position Overview

The Practice Manager will oversee daily business operations, team performance, and client satisfaction in our practice. The ideal candidate has a strong leadership presence, a strong understanding of the aesthetics industry, and a proven track record of growing and managing successful teams and practices while ensuring an exceptional client experience. The Practice Manager is instrumental in ensuring continued revenue growth and will support providers in the sales and consultation process, in addition to other managerial duties.

Key Responsibilities

• Oversee and optimize daily operations within location
• Lead, train, and support front desk staff, providers, and support teams
• Ensure consistent, high-quality client experiences and satisfaction; ensure patient journey is positive and seamless
• Manage schedules, systems, inventory, and vendor relationships
• Conduct lead follow-up consultations as needed
• Meet and exceed all monthly service and retail goals; coach team to meet and exceed goals
• Must be able to multi-task with a smile
• Track individual and team sales performance and other KPIs
• Monitor and report KPIs and implement strategies to improve revenue, retention, and operational efficiency
• Ensure compliance with all state regulations and company protocols
• Support business development, marketing campaigns, and client outreach; build community partnerships
• Act as a liaison between ownership and staff
• Implement and improve standard operating procedures and systems, execute on ideas
• Conduct performance reviews
• Hire, onboard, and train staff; implement corrective actions as needed

Qualifications

• Minimum of 2 years of management experience in a medical spa or aesthetic practice
• Strong leadership and team-building skills
• Proficient with technology - computers, software, EMR systems, scheduling, and CRM tools
• Excellent communication, organizational, critical thinking, and problem-solving abilities
• Strong business and sales acumen
• Deep knowledge of aesthetic treatments and services
• Support of marketing efforts
• Professional, polished, and patient-focused demeanor

What We Offer

Competitive salary: $50,000 - $65,000/year + bonus opportunities

Opportunity to manage a high-volume, fast-paced environment with professionalism and positivity

Collaborative team environment