Administrative assistant i, outpatient clinic

What to expect.

Primary responsibilities include:

• Receive clinic clients; collect client co-payments; receive and route telephone calls.
• Schedule client follow-up appointments.
• Maintain client medical records (EHR) in good order; file client information; process client and other administrative paperwork.
• Assist with maintenance of clinic electronic health records.
• Maintain clinic facilities for optimal and secure functioning.
• Provide backup assistance to other administrative staff as warranted.

Additional responsibilities include:

• Greet clients in person and on the phone with exceptional customer service.
• Monitor and route clinic voicemail messages.
• Schedule appointments for clients and staff.
• Pull and file charts and paperwork for doctors.
• Check client eligibility status to verify insurance coverage.
• Check and verify current ITPs and authorizations.
• Log and distribute incoming and outgoing faxes.
• Request, log, and secure client co-payments.
• Receive, respond and/or route incoming phone calls.
• Print provider schedules and billing sheets.
• Make appointment reminder calls.
• Respond to all requests from providers, clients and other staff in a professional manner.
• Communicate critical information to staff in a timely manner.
• File all notes and papers in client charts.
• Close charts in multiple electronic data systems.
• Receive, log, and secure all delivered medications.
• All other duties as assigned to ensure successful operation of the clinic.

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation.
• Comprehensive medical, dental and vision benefits for benefit eligible positions.
• 403b retirement match.
• Generous paid-time-off for benefit eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Generous mileage reimbursement program.

Pay for this position is a flat rate of $19.00/hr.

What we need from you.

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Previous experience in a health care setting is preferred but not required.
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!

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