Administrative assistant - accord

About ECS/ Why work for us?

We want you to apply because we believe everyone can make a positive impact. By joining ECS, you will directly improve the lives of children and their families and those facing homelessness, mental health challenges, and substance use disorders in San Diego. Your unique skillset will be embraced as we work to break systemic barriers and create a more equitable society. Join us in making a meaningful difference in the lives of others!

Mission: Our mission is to break barriers and transform communities through programs rooted in our tradition of action and faith in God.

Purpose: Our purpose is to cultivate a strong, vibrant, and just San Diego region.

Vision: Our overall vision is to have an abundant and equitable society where all have unlimited potential.

Core Values: Belonging – Respect – Empowerment – Exploration – Stewardship

ACCORD: ACCORD (Alcohol Counseling Community Outreach Drop-In) is a licensed California program for people arrested or convicted of driving under the influence. Clients attend classes on substance abuse education and have private counseling sessions to address alcohol or drug-related issues in a safe, confidential setting.

Required Qualifications:

• High school diploma or GED

Nice to have (but not required):

• Bilingual (English/Spanish)
• Two years related administrative office experience
• Knowledge of computer database systems and clerical procedures (word processing, managing files and records, stenography and transcription, designing forms, and more).
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

How you’ll be helping:

Under the supervision of the Administrative Manager, the Administrative Assistant will process client graduations, terminations, manage client accounts, attendance, and correspondence.

This looks like…

Processing client graduations:

• Audit client files. Collaborate with counseling supervisors and staff to ensure file compliance.
• Ensure necessary corrections to file and client accounts.
• Ensure client has completed all requirements and is eligible for graduation.
• Ensure graduations are processed within 10 days as mandated by Title 9 regulations.
• Submit graduations to the court and DMV when necessary.

Processing client terminations:

• Ensure valid client termination and submit to the court and DMV in a timely manner.
• Contact client when necessary to help client avoid being terminated from the program.

Client accounts:

• Complete client financial assessment, process client payments, and manage client accounts.
• Contact clients to make payment arrangements. Perform daily reconciliation of payments.
• Send correspondence to clients behind on payments.
• Provide stewardship and customer service to a challenging population.
• Process client program transfers, oversee client leave of absences, and track client attendance.
• Write client letters to be used in court and/or with their attorneys. Makes pay card corrections when necessary.
• And any other additional office duties as needed (additional details to be discussed during interview).

Your work environment:

ACCORD is in El Cajon, located between the Parkway mall and the train station. We are accessible by various public transportation methods and have plenty of client/employee parking.

Our clients at ACCORD are participating in court-ordered substance use treatment programs, therefore we are looking for someone who can remain sympathetic while working in an environment that can be somewhat challenging.

You’ll work alongside a wonderful team of changemakers across many positions. You’ll also work with other Administrative Assistants and have access to our Lead Administrative Assistant for guidance and support!

Learn more about our ACCORD program: ACCORD — Episcopal Community Services

Work Schedule:

• Full time, 40-hour work week. Monday through Friday 9:00 am to 6:00 pm.

Education:

• High school diploma or GED.

Benefits:

• 16 paid holidays per year, plus additional PTO to celebrate the anniversary of your start date!
• Generous vacation, sick, and paid time off (PTO) plans
• 401(k) retirement plan with Agency-provided contributions
• Access to comprehensive and affordable medical + dental plans
• Ability to contribute to Flexible Spending Accounts
• Employee Assistance Program (EAP) that includes up to 10 free in-person counseling sessions per issue, per year
• Paid time for training and many professional development opportunities!

ECS is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you like what you’ve read, we encourage you to apply! At ECS we prioritize meeting people where they are, and understand that everyone has different systemic barriers, strengths and knowledge. Therefore, we encourage you to apply even if you may not have the exact experience!