Act team case manager

This is responsible professional work providing case management services to adults who are on an ACT team (Assertive Community Treatment). ACT is an intensive, community-based service that provides comprehensive, coordinated and personalized treatment to adults with serious mental illness. The case manager is a member of an interdisciplinary team that includes nursing, therapy, case management, and psychiatric services. This is a full-time position. Carastar has two ACT teams, one with a case load up to 48 that covers four counties, and a second with up to 36 for individuals in Montgomery County. This second team is for individuals who are under an outpatient civil commitment who are participating in Assisted Outpatient Treatment (AOT).

DESCRIPTION OF DUTIES:

• Participate in staffing of all assigned cases at least twice weekly with other treatment team members.
• Provide assertive community treatment services to clients assigned to the team.
• Identify eligible individuals for case management services.
• Complete referral information including name and a problem statement.
• Visit referred persons and determine needs using the SUN Assessment by conversing with the individual.
• Complete a SUN Assessment Form on each client utilizing information gained from the client or a significant other.
• Determine resources that would meet the needs identified in the SUN Assessment by contacting provider sources, public and private, both in and out of the catchment area.
• Prepare a plan for the provision of community mental health services to the targeted individual involved and review such plan not less than once every three months.
• Aid in obtaining and coordinating social and maintenance services for the individual, including services relating to daily living activities, transportation services, habilitation and rehabilitation services, prevocational and vocational services, and housing services.
• Assist the individual in obtaining income support services, including housing assistance, food stamps, and supplemental security income benefits.
• Refer the individual for such other services as may be appropriate.
• Transport clients to services, as well as conduct outreach visits.
• Participate in training activities as required by the Authority to increase and enhance professional and therapeutic skills.
• Complete reports required for client records as well as all forms and paperwork required by the Agency including Daily Service Reports and other forms as needed.
• Document all services provided and any other significant interactions in the Electronic Health Record.
• Monitor errors in the Electronic Health Record by reviewing alerts and correcting errors in a timely manner.
• Perform other related duties as assigned by supervisor.

REQUIREMENTS:

• Knowledge of the special needs and behavioral characteristics of the target population.
• Knowledge of interviewing techniques and principles.
• Skills in interpersonal relationships and group dynamics.
• Ability to operate a motor vehicle, with a valid Driver's License and a good driving record.
• Knowledge of the use and side effects of psychotropic medication.
• Knowledge of the legal and ethical issues relative to confidentiality of client records.
• Knowledge of casework principles and methods related to counseling.
• Ability and willingness to document activities and maintain records.
• Ability to establish and maintain good working relationships with consumers, families, hospital staff and community mental health center staff.
• Ability to work in a proactive, assertive and energetic manner in fulfilling the duties of this position.
• Ability to work effectively as a treatment team member.
• Willing to work in non-traditional and in-home settings.
• Ability to work a flexible schedule including evenings and/or weekends if necessary.
• Reliable transportation and willingness to transport clients.

QUALIFICATIONS:

• Bachelor's Degree in Behavioral Science or related field from a recognized college or university.
• Some experience preferred.
• Must meet requirements of Medicaid for approved Medicaid Provider Status.
• Must hold a valid Alabama Driver's License and maintain a driving record that is acceptable to the Authority's insurance carrier.
• Must maintain liability coverage on personal vehicles.

Revised November 2020 September 2025