Account manager

Superior Thread Rolling Co. has been an industry leader in the Aerospace and Precision Machining business for over 70 years. We lead by developing "out-of-the-box" solutions to the constant changes in quality, administration, lean processes, and state-of-the-art technical systems required by Aerospace prime contractors and their supply chain. We strongly believe that the true reason behind our success is due to our loyal and dedicated team.

POSITION SUMMARY:

A Customer Service Representative is an individual with many responsibilities. Their core focus is to ensure excellent customer service. They are the primary point of contact between Superior Thread Rolling and the customer. This entails providing the customer with constant status updates regarding orders they have placed, listening to the customers’ needs and creating solutions to enhance customer experience, management of customer portals, and making Superior Thread Rolling the supplier of choice.

Our work schedule for this position is 7:00AM to 3:30 PM. Pay for this position is $25.00 to $29.00 Hourly.

ESSENTIAL JOB FUNCTIONS:

Customer Service:

• Makes sure the customer has a very positive experience with STR – does anything and everything in their power to please customer.
• Responsible for keeping the customer informed on the status of their orders via Gantt Chart, Milestones, Scheduling Board Activity, Emails, etc…
• Responsible for making weekly phone calls to their customers.
• Responsible for following all customer jobs throughout entire manufacturing process to ensure appropriate turn times are met through each work center.
• Maintains customer contact file in computer system- updates new addresses, updates new points of contacts. Owner of Contact Management Module in M1 for appropriate customers.
• If quotes come to the Account Manager, it is their responsibility to follow up on the completion of the RFQs for their customers.
• Contact customers’ buyer representative to discuss purchase order changes and request purchase order changes.
• Fills out customer surveys.
• Manages Customer Portals.
• Maintains a customer complaint log.
• Attend all Production Control meetings and report on any changes to customer needs.

Contract Management:

• Reviews and follows procedures for contracts administration activities.
• Performs the data entry necessary to ensure their customer’s purchase order has been transferred to the computer system correctly.
• Responsible for reviewing customer purchase order activity compared to promised Long Term Agreement activity.
• Challenged to learn about their customers airplane programs, economic needs, and needs of the future.
• Upon jobs being completed, performs a Job Analysis on all appropriate ‘M’ jobs to evaluate the profitability/loss of the job.
• Drives the implementation of actions to improve job profitability.
• Responsible for creating Packing Slips in the M1 system and shipping to their customers’ on-time.
• Performs Manufacturing Receipts in the M1 system per TA 213 Update MFG Receipts.

JOB QUALIFICATION REQUIREMENTS:

• Two years of college minimum.
• Four years of direct experience in a manufacturing environment with computer order entry and customer service knowledge.
• Familiarity with all office equipment. (Copier, fax machine, calculator etc.)
• MS Office Professional.
• Proficient on Excel.

Company Benefits:

• Medical,
• Dental
• Vision
• Holidays, Vacation & Bonuses
• 401(k) with matching company funds (Full Time Employees).

Superior Thread Rolling is a smoke-free and drug-free workplace. All prospective candidates are subject to a pre-employment drug test and background check.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

To conform to U.S. export control regulations, requirements of this position include being eligible to work with export-controlled products and related data without restriction.

Keywords: Manufacturing, Aerospace, Customer Support, Account Manager, Customer Service, Contract Review.