Associate Operations Officer – Office Administration (CAT)

Job #: req38795

Organization: IFC

Sector: Operations

Grade: GF

Term Duration: Open-Ended Staff (OPEN-OP)

Recruitment Type: Local Recruitment

Location: Istanbul, Turkiye

Required Language(s): English ; Turkish

Preferred Language(s):

Closing Date: 11/4/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

At the International Finance Corporation (IFC), a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. In fiscal year 2026, IFC committed a record $105.6 billion to private companies and financial institutions in developing countries. For more information, visit www.ifc.org.

Reporting to and working under the oversight of the IFC Head of Office for Türkiye, the Associate Operations Officer – Office Administration will lead the day-to-day administration and operational management of the IFC Istanbul Office. The incumbent will be accountable for coordinating office procurement, facilities and workplace services, renovations and fit-outs, security and business-continuity arrangements, and related administrative processes; provide functional oversight of Istanbul-based ACS; and lead Istanbul knowledge-management/learning events.

Duties and accountabilities:

Istanbul Office Administration and Facilities

• Manage day-to-day administrative and workplace operations for the IFC Istanbul Office under the oversight of the Türkiye Head of Office.
• Serve as the primary local focal point for office administration and common services.
• Coordinate facilities management activities, including space allocation, seating arrangements, office moves, maintenance, repairs, renovations, and fit-outs.
• Oversee office access management, support business continuity arrangements, emergency preparedness activities, and the delivery of common office services.
• Coordinate office supplies, mail and courier services, records management, office equipment, and other workplace support services.
• Liaise with Corporate Real Estate, Facilities, Security, IT, HR, Finance, Procurement, vendors, building management, and WBG counterparts to support efficient, safe, accessible, and policy-compliant office operations.
• Identify and recommend improvements to workplace services and office operations.
• Serve as backup designated signatory for the Istanbul Office.
• Act as Alternate Business Continuity Chair when the Head of Office is travelling.

Oversight of Istanbul ACS

• Provide day-to-day functional oversight of Istanbul-based ACS staff in coordination with their secondary supervisors and under the oversight of the Head of Office.
• Support formal reporting processes for Istanbul-based ACS staff.
• Establish service priorities and coordinate workload distribution across the ACS team.
• Clarify roles, responsibilities, and service expectations.
• Coordinate coverage and backup arrangements to ensure continuity of support services.
• Coach staff and support onboarding, learning, and professional development activities.
• Promote a collaborative, responsive, and client-oriented service culture.
• Ensure consistent and effective administrative support to management, business teams, and visitors.
• Facilitate regular engagement and coordination across the Istanbul ACS team, including monthly team meetings.

Budget, Procurement, Contracts, Vendors and Assets

• Plan and monitor budgets, commitments, and expenditures related to office administration, facilities, events, learning, and knowledge-management activities in coordination with Finance and HR teams.
• Coordinate procurement planning and support the preparation of statements of work and related procurement documentation.
• Manage procurement processes, including competitive selection activities, vendor due diligence, and vendor performance monitoring.
• Coordinate service contracts, purchase orders, system transactions, invoices, reimbursements, and payment processing in accordance with WBG requirements.
• Reconcile corporate payment cards and related accounts in a timely manner.
• Maintain appropriate controls over office assets, inventory, contract renewals, and supporting documentation.
• Support audit readiness and ensure compliance with corporate policies and procedures.
• Identify opportunities for operational efficiencies through consolidated purchasing, demand planning, and standardization of common services.

One WBG, Host-Country and External Coordination

• Coordinate closely with the IBRD Ankara administrative team to support shared-service arrangements and promote consistent WBG administrative practices across Türkiye.
• Support the Türkiye Head of Office in government-facing and external engagements and communication as relevant to administrative running of the office.
• Coordinate diplomatic pouch shipments and related administrative processes.
• Support the management of VAT exemption and refund processes.
• Coordinate logistics and administrative arrangements for senior IFC visits and external engagements, in collaboration with relevant ACS colleagues.
• Maintain effective working relationships with WBG counterparts, government entities, and external stakeholders.

Türkiye KM/Learning Events and Senior Leadership Engagements

• Coordinate the end-to-end delivery of Istanbul/Türkiye office events, learning programs, and knowledge-sharing activities under the oversight of the Türkiye Head of Office.
• Assess learning and engagement needs and support activities aligned with business priorities.
• Organize and coordinate learning, knowledge-sharing, onboarding, and community-building activities.
• Manage event calendars, budgets, vendors, communications, logistics, and participant engagement.
• Support onboarding initiatives and communities of practice across the office.
• Coordinate with country offices and IFC, World Bank, MIGA, and corporate learning teams to support the delivery of learning and engagement programs.
• Monitor participant feedback and learning outcomes to support continuous improvement of KM and learning activities.
• Support senior leadership engagements and office-wide activities that promote collaboration, knowledge sharing, and employee engagement.

Selection Criteria

• Master’s degree and at least five years of relevant experience, or an equivalent combination of education and experience, in office management, operations, facilities, procurement, events, learning, knowledge management, or related functions. Previous experience in overseeing administrative functions of Hub offices and ACS staff will be considered as an advantage.
• Demonstrated ability to manage an integrated portfolio spanning office administration, facilities, procurement, events, learning, and knowledge management through effective planning, governance, controls, and service delivery.
• Demonstrated experience leading or providing functional oversight to administrative staff, coordinating service delivery, setting priorities, and advising senior management on operational matters.
• Strong planning, analytical, organizational, and problem-solving skills, including the ability to manage budgets, procurement, vendors, timelines, risks, and multiple interconnected workstreams.
• Proven ability to design and deliver high-quality in-person, virtual, and hybrid events and learning activities, including senior leadership engagements, in a complex international environment.
• Experience establishing knowledge-management practices, governing intranet or collaboration platforms, curating content, and capturing lessons and reusable resources.
• Strong interpersonal and communication skills, with sound judgment, discretion, attention to detail, and the ability to build relationships across organizational, functional, and cultural boundaries.
• Sound knowledge of WBG/IFC operational policies, processes, and systems—or demonstrated ability to develop such knowledge rapidly—and the ability to translate institutional requirements into practical, client-oriented solutions.
• Ability to work independently, anticipate needs, manage competing priorities under tight deadlines, and maintain continuity.
• Excellent written and spoken English and fluency in Turkish.

Note: This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.

As the World Bank Group continues to evolve, we value candidates who: Demonstrate the ability to collaborate effectively across teams, disciplines, cultures, and institutional boundaries. Responsibly leverage digital and AI-enabled tools to enhance productivity, learning, and decision-making. Bring experience working in fragile, conflict-affected, and violent (FCV) contexts and are encouraged to highlight relevant experience in their application materials, where applicable.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

WBG Five Managerial Competencies Include only for managerial positions

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.