Tonga: temple housing supervisor (neiafu temple)

The Temple Department is seeking to appoint a Temple Housing Supervisor. This position is responsible for managing temple housing operations, including guest rooms and arrival centre facilities. The role leads employees and volunteers to ensure operational shifts are covered, guest experiences are seamless, and patrons are well prepared for temple service. The successful candidate will provide leadership, guidance, and support to employees, volunteers, service missionaries, and patrons. This permanent full-time position reports to the Temple Recorder.

RESPONSIBILITIES

• Supervise temple housing operations in accordance with the Housing Guidebook
• Deliver an exceptional guest experience by managing reservations, check-ins, payments, guest issues, and exceptions
• Serve as an information hub for guests and temple departments
• Maintain up-to-date and accurate information in the Mews hotel management system
• Prepare guest rooms, bedding, and towel packets to ensure readiness for arrivals
• Manage inventory levels, replacement orders, and disposal of aged linen and bedding
• Collaborate with Special Projects Department regarding cleaning, site safety, repairs, maintenance, security matters and promptly reporting any issues
• Conduct room inspections following guest departures and ensure rooms are prepared for next incoming guests
• Work closely with ecclesiastical leaders to coordinate group accommodation requirements and housing guidelines
• As and when required, coordinate the required services for patrons utilizing the Patron Assistance Fund

QUALIFICATIONS

• 2 years of any combination of related experience, progress toward, or completion of a relevant post-secondary degree or industry-recognised certification
• Previous work-related leadership experience
• Excellent interpersonal skills with the ability to resolve guest concerns and work effectively with temple leaders and patrons
• Ability to work independently with minimal supervision
• Demonstrated ability to lead others and ensure routine tasks are completed accurately and efficiently
• Strong organisational and time management skills with the ability to prioritise competing responsibilities
• Fluency in the primary language of the temple district
• Experience handling payments and an understanding of basic financial principles
• Ability to perform physically demanding duties, including lifting up to 13.6kg (30 lbs), standing for extended periods, and bending, kneeling, pulling, and pushing as required
• Proof of legal right to work in Tonga
• A police background check may be required

Preferred: Three years of relevant experience, supervisory and hospitality experience, familiarity with hospitality management systems, proficiency in Microsoft Office, experience handling confidential information, and proficiency in English and local languages spoken within the temple district are desirable.