Officer, learning & development

Learning Program Coordination and Learner Experience

Coordinate approved learning programs from scheduling through closure, including calendars, invitations, registration, participant lists, reminders, attendance, venue, equipment, materials, catering, and on-the-day support.

Serve as the first point of contact for participants, trainers, vendors, and internal partners on operational matters, providing timely, accurate, and service-minded support.

Monitor registration and attendance, manage participant changes and waiting lists, and escalate delivery risks or exceptions.

Use standard checklists, templates, and communication plans to deliver consistent learning experience across programs and locations.

Learning administration, systems and compliance

Maintain accurate, up-to-date training records in the Learning Ecosystem (LMS/TMS) and/or HR systems, including course setup, enrolment, completion, attendance, and evidence of learning.

Coordinate with Business Units on training recording and submit required documentation to support Department of Skill Development (DSD) requirements and internal learning compliance processes.

Maintain organized digital files, version control, participant documentation, and audit-ready records in line with company data-handling requirements.

Coordinate vendor onboarding and registration documentation, purchase or payment-related inputs, and support documents in collaboration with relevant internal teams.

Evaluation, reporting and continuous improvement

Administer learning evaluations, collect feedback and completion data, and prepare accurate program dashboards or summary reports for L&D Specialists and stakeholders.

Follow up with participants and managers, when required, to support measurement of learning application and program effectiveness.

Identify recurring operational issues, propose practical process improvements, and contribute to standardization, automation, and simplification of L&D workflows.

Track agreed service and program measures, highlight gaps, and follow through on corrective actions.

Learning design and facilitation support

Support internal trainers with research, content preparation, participant materials, activity design, digital learning assets, and learning-journey administration.

Co-facilitate workshops, communities of practice, onboarding sessions, or selected in-house programs following appropriate preparation and quality review.

Apply basic adult-learning and learner-engagement principles when preparing materials and supporting delivery.

Build facilitation and learning-design capability through coaching, observation, practice, and feedback.

Stakeholder and vendor coordination

Coordinate effectively with business functions, People & Planet colleagues, internal trainers, facilities, IT support, procurement, finance, and external learning vendors.

Confirm roles, timelines, deliverables, and logistics with each stakeholder, and maintain clear status updates until activities are completed.

Support vendor service monitoring by consolidating participant feedback, delivery observations, documentation status, and follow-up actions.

Team and cross-functional contribution

Support L&D projects, campaigns, learning-culture activities, and other Talent or People & Planet initiatives as assigned.

Share operational knowledge, update playbooks and templates, and contribute to a reliable central Talent knowledge repository.

Demonstrate Pandora values and expected ways of working in every interaction.

Education Background

Bachelor’s degree in Human Resource, Organization Development, Education or related field