HPC Onsite Technical Consultant (Borlänge, Sweden)

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are looking for a HPC Onsite Technical Consultant to join us to provide Hardware support for a large HPC (High Performance Computing) system for a Customer based in Sweden (in Borlänge).

As a Resident Technical Consultant, you will be working as part of a dedicated onsite team to deliver onsite hardware reactive support. The role also requires taking part in a 24/7 on call rotation to ensure compliance with the strict SLA (Service Level Agreement) associated with the support contract.

All necessary product training will be provided, along with mentoring from colleagues within the WW HPE HPC team to enable the successful candidate to provide the level of support required.

Responsibilities:

• Diagnosis:
  • Troubleshoot the HW issues (customer or by HPE onsite reported)
  • Produce accurately documented remediation action plans and technical records.
  • Adopt the methodology and tooling to run the troubleshooting
  • Elevate and follow up on resolutions to product L2/ L3 support groups and the appropriate management to ensure timely resolution
• Onsite interventions:
  • Carry out the Plan of Action for failed hardware components.
  • Maintain meticulous records of planned maintenance actions and outcomes within case management systems.
  • Monitor the Cooling Distribution Units of the system and act accordingly from stipulated routines.
• Spare parts:
  • Follow the spare parts process management for receiving & returns
  • Monitor the spare parts inventory and act if replenishment is lacking

Education and Experience required:

Educated to degree level, or equivalent, in a computer science or related discipline.

Minimum of 3-5 years of experience of Computer Systems hardware support.

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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