General Description

The Training and Performance Director will serve as the primary leader within a facility or market for training new and existing employees. They will train employees on the correct usage of our operating systems and of our internal processes while providing individual support to help employees improve their performance.

Essential Job Functions

• Train new staff members on the correct usage of company operating systems and processes by delivering in person training sessions and ensuring effective knowledge transfer.
• Ensure new employees are signed off as proficient in assigned system modules.
• Analyze key performance indicator gaps to determine where additional training is needed.
• Retrain current staff members on the correct usage of company operating systems and processes.
• Train staff members on system enhancements as new modules are rolled out.
• Collaborate with Operations, Compliance, HR and Technology on the effectiveness of training material and make suggestions for continuous improvement.
• Work with Operations and Information Technology to understand best practices within the network and help to implement those processes globally.
• Train new and existing employees on the use of Power BI and how that relates to achieving operational KPI’s and managing their daily workflow.
• Drive training compliance through monitoring of training records and reports.
• Other duties as assigned.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.

Other Skills/Abilities

• People skills required in order to create, maintain and enhance relationship with internal stakeholders.
• Extremely detail oriented.
• Technical competence (excel, word, power point etc.).
• Motivated, goal oriented.
• High level of initiative and work well in a team environment.
• Excellent written and oral communication skills.
• Handles stressful situations and deadline pressures well.
• Plans and carries out responsibilities with minimal direction.

Education And Experience

High School Diploma or Equivalent.

Certifications And Licenses

Professional certification may be required in some areas.