About us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.

About the role

As Regional Account Manager – Spare Parts at Dyson, you’ll own some of our most critical partnerships for our Spares & Accessories (S&A) business. Your focus: building, managing, and accelerating strategic relationships with our key global & regional distribution partners. You’ll align internal cross-functional teams to deliver best-in-class execution on spare parts listings, availability, merchandising, promotions, and commercial agreements—ensuring sales targets and high customer satisfaction are met and exceeded.

Key Responsibilities

• Account Ownership: Act as the global & regional lead for assigned key accounts—setting clear joint business plans, targets, and strategies for the spare parts category.
• Sales Growth: Drive growth for spare parts in partnership with global distribution partners through powerful range management, sell-in, and sell-out initiatives.
• Channel Excellence: Optimise SKU listings, in-stock position, and merchandising standards for each channel, ensuring relevancy and compliance with market needs.
• Joint Business Planning: Co-create annual business plans with partners—including forecasting, promotions, activation calendars, and commercial terms.
• Cross-Functional Coordination: Act as the "glue" across functions - collaborating closely with Supply Chain, Marketing, Finance, and regional account teams to ensure smooth execution and swift problem-solving.
• Forecasting and Inventory: Work with forecasting and masterdata teams to anticipate demand changes and avoid supply issues, inventory risks, or missed sales.
• Performance Tracking: Monitor commercial performance, inventory health, and key KPIs; deliver regular reviews and adapt plans to keep targets on track.
• Innovation & Improvement: Bring new ideas to drive account growth—exploring digital activation, CRM/app engagement, or new merchandising levers.

About You

• Proven track record managing large, complex, multi-market accounts—ideally in consumer durables, electronics, spare parts, or accessories.
• Strong understanding of retail and/or distribution channels, joint business planning, and negotiation at a global or regional level.
• Commercially-savvy, results-driven, and skilled at building relationships across cultures.
• Great collaborator—brings people together, aligns teams, and communicates clearly.
• Analytical mindset—confident with data-driven planning, reporting, and forecasting.

Working policy

At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.

#LI-CY1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.