Asia private bank trade support - associate

Join our Private Banking Investment Operations team and take a senior role supporting bankers and traders in a fast-moving environment. This role suits a senior operator with strong business judgement, clear communication, and the learning agility to adapt as priorities and trading products evolve.

As an Associate in Private Banking Investment Operations, you will serve as the senior operations partner to the business, owning escalations, operational risk outcomes, and day-to-day servicing support. You will lead the triage and resolution of breaks and exceptions, drive root-cause remediation, and ensure disciplined escalation and audit-ready documentation. You will also lead process improvement and automation initiatives in partnership with change and technology teams. Working closely with business stakeholders, risk and control, compliance, legal, and operations teams, you will help the Private Banking franchise in Asia scale within a strong control framework.

Job responsibilities

• Serve as the senior operations point of contact for bankers and traders, ensuring reliable day-to-day servicing and strong client outcomes.
• Own escalations end-to-end, including break and exception triage, risk-based decisioning, root-cause analysis, and timely remediation.
• Drive process improvement and automation initiatives, defining requirements, supporting testing, and ensuring controls are strengthened sustainably.
• Maintain and enhance the operations control framework, including standard operating procedures and risk/control documentation, ensuring clarity, governance, and audit readiness.
• Lead cross-functional coordination with business, risk, compliance, legal, technology, and operations teams to deliver transformation initiatives and meet governance expectations.

Required qualifications, capabilities, and skills

• Bachelor’s degree.
• Min 5 years of experience in a trade support, middle office, or operations role.
• Strong business judgement and stakeholder management skills, with the ability to influence and communicate clearly across senior stakeholders.
• Strong analytical and problem-solving capability, including structured root-cause analysis and practical decision-making under pressure.
• Strong ownership and execution discipline, with learning agility and the ability to adapt quickly in a dynamic environment.
• Ability to manage multiple priorities, drive closure through others, and maintain service quality in a fast-paced setting.

Preferred qualifications, capabilities, and skills

• Experience working in an operations team using Murex and knowledge of derivatives transaction reporting.
• Familiarity with Tableau and/or Alteryx core certification.
• Familiarity with Temenos.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.