Who we are

We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.

As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.

What you’ll be doing

• Provide technical support for complex SAP Basis incidents, problems, and service requests.
• Lead technical troubleshooting activities and coordinate bridge calls with customers and internal support teams.
• Proactively monitor SAP systems to ensure availability, stability, performance, and optimal configuration.
• Administer and support SAP ABAP and Java systems across development, test, training, and production environments.
• Monitor SAP work processes, users, system logs, short dumps, locks, developer traces, system traces, and disk-space utilization.
• Analyze technical issues, perform root-cause analysis, and coordinate the implementation of corrective and preventive actions.
• Maintain the integrity of the SAP landscape through effective administration of the SAP Change and Transport System (CTS).
• Ensure that configuration and development objects are transported correctly and consistently across SAP environments.
• Introduce technical changes using a structured approach that minimizes operational risk and supports high system reliability, availability, and performance.
• Plan and execute SAP performance monitoring and tuning activities.
• Configure and manage SAP Web Dispatcher.
• Configure and maintain SSL and Single Sign-On solutions, including certificate exchange, certificate renewal, and trust configuration between systems.
• Manage SAP transport administration, printer administration, background-job scheduling, and other SAP operational requirements.
• Configure and maintain the SAP printing subsystem across all SAP instances.
• Plan and perform SAP application upgrades and client-copy activities.
• Maintain technical documentation, operating procedures, and system-support records.
• Collaborate with customers, application teams, infrastructure teams, and external partners to ensure effective service delivery.
• Provide technical guidance, support knowledge transfer, and contribute to the development of operational standards and best practices.

What you’ll bring along

• At least 6–10 years of relevant SAP Basis experience, including advanced technical support responsibilities.
• Strong hands-on experience administering and supporting both SAP ABAP and SAP Java systems.
• Experience maintaining multiple SAP instances across development, test, training, and production environments.
• Strong knowledge of SAP system monitoring, administration, troubleshooting, and performance tuning.
• Practical experience with SAP CTS and transport administration.
• Experience with SAP Web Dispatcher configuration and administration.
• Hands-on knowledge of SSL, SSO, certificate exchange, certificate renewal, and trust configuration between systems.
• Experience with background-job scheduling, printer administration, and SAP operational support.
• Practical knowledge of SAP application upgrades and client-copy activities.
• Strong analytical and problem-solving skills, with the ability to manage complex technical incidents.
• Excellent customer-facing communication skills and experience coordinating technical bridge calls.
• A structured, results-driven approach and the ability to work effectively with multidisciplinary and geographically distributed teams.
• Ability to take ownership of technical issues and drive them through to resolution.
• Nice to have: Administration or support experience with one or more of the following: SAP BusinessObjects Business Intelligence Platform (BOBJ), SAP BusinessObjects Data Services (BODS)SAP Cloud Connector, SAP Content Server, OpenText.
• Previous experience acting as a technical lead or providing guidance to SAP Basis support teams.
• Experience working in complex international SAP environments.
• Willingness and flexibility to work in shifts as part of the agreed support schedule.