Frontline support engineer

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How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it’s possible! As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions. Come closer to #LifeAtOrange!

Frontline Support Engineer

Locul de muncă: Bucharest

What we’re looking for

A colleague with an interest in the networking or telecom fields, oriented to problem solving and customer satisfaction, that wants to be part of a dynamic tech support team.

What you’ll be doing

• Act as a first point of contact for customers needing assistance on technical issues, via phone and email, with the help of dedicated supervision and diagnosis tools.
• Collaborate with the other members of the frontline team in order to ensure incident resolution and knowledge acquisition.
• Resolve customer complaints in an effective and respectful way.
• Take ownership of the customer relationship, satisfaction, quality of the service provided.
• Become the client's advisor and proposes new solutions.

What you need to know/have

• At least 6 months of experience in customer support or a similar field
• French language - write / read / speak – fluent (at least B2)
• English language - write / read / speak – good (at least B1)
• Basic knowledge of network management (would be a plus)
• Basic knowledge of Windows administration
• Basic knowledge of Microsoft Office
• Good communication, analytical skills and customer orientation

What’s in it for you

• Performance Bonuses – based on your results & the company’s
• Loyalty Bonuses, if you extend your stay
• Electronic Meal Tickets - as you imagine
• Medical & Life insurance for you - facilities for your family, too
• Professional GSM subscription
• Personal GSM subscription, also [because we believe in communication!]
• Special grants on Smartphones & devices; discounts for Orange products & services
• Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring
• Wellbeing Programs – we support your Zen

Aplică Orange Services is about bringing together people and technology. Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development. Apply and let’s have a talk. At Orange, you can.

We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.