Senior Travel Analyst / Senior Travel Specialist

Department: Finance

SUMMARY

Regional operator within the Global Travel & Spend Management (GTSM) team, deployed to a single region (AMER, EMEA, or APAC) as the primary point of accountability for travel category performance, spend analytics, and supplier delivery. This role drives program outcomes through data-led insights, TMC and travel supplier management, and employee engagement — operating within policy and system frameworks established by the T&E Program Manager.

RESPONSIBILITIES

REGIONAL OPERATIONS

• Primary operational contact for corporate travel and expense activities in the assigned region.
• Manage day-to-day operations: TMC oversight, OBT support, and escalation resolution.
• Resolve employee issues for travel, expense, and card inquiries via centralized case management.

DATA ANALYTICS & REPORTING

• Produce spend visibility reports, supplier scorecards, and program utilization metrics.
• Own and maintain Tableau dashboards as the primary analytics resource for the region; conduct ad hoc spend modeling and trend forecasting to surface compliance gaps and program opportunities.
• Prepare and present quarterly business reviews (QBRs) to regional leadership, including spend benchmarking against prior periods and industry peers.

TECHNOLOGY & PLATFORM MANAGEMENT

• Monitor T&E platform health (Navan, Concur, Ramp, Oracle ERP) — identify and escalate operational issues, configuration gaps, and integration failures to the T&E Program Manager and IT teams for resolution.
• Identify regional configuration needs (mileage rates, receipt thresholds, audit rules, user access) and submit change requests to the T&E Program Manager for implementation, testing, and sign-off.
• Support platform migrations, including Concur wind-down and Navan transition.

SUPPLIER MANAGEMENT & SOURCING

• Own regional travel category supplier relationships across air, hotel, ground transportation, and TMC partners; serve as the escalation point for TMC performance issues. Note: expense system and card platform vendor relationships (Concur, Citibank, Navan) are owned by the T&E Program Manager and are outside the scope of this role.
• Support RFP processes, contract negotiations, rate cap management, and SLA monitoring.

AUDIT & COMPLIANCE

• Conduct expense audits and quarterly compliance reviews across expense platforms; for corporate card programs, review spend data and compliance metrics only — card issuance, limit-setting, MCC management, and fraud escalation are owned by the T&E Program Manager.
• Identify and escalate policy violations, duplicate expenses, and anomalous transactions to the T&E Program Manager; apply established policy frameworks rather than developing or recommending policy changes.
• Reconcile aged transactions and manage GL codes with Finance and A/P.

EMPLOYEE ENGAGEMENT

• Provide responsive support for travel, expense, and card inquiries; deliver policy and platform training.
• Contribute to communications (email, Slack, intranet) and participate in regional listening sessions.

REGIONAL DEPLOYMENT & SPECIALIZATION

Focus Area

• AMER (US)
• EMEA (PL)
• APAC (IN)

Analytics

• Primary owner of dashboards and performance reporting
• Regional reporting and leadership engagement
• Data/technology monitoring; co-owns global audit processes

Technology

• Lead for integration stability and Concur wind-down
• OBT and expense platform support
• Platform performance and regional configuration

Supplier Mgmt

• Escalation management and tech stack alignment
• Escalation and contract performance
• Escalations, optimization, regional sourcing

Sourcing

• Program optimization initiatives
• Program improvement and adoption
• Regional category sourcing and supplier engagement

Each deployment carries a distinct regional emphasis that shapes day-to-day priorities. While all regions share the core responsibilities above, the table below defines where each role leads versus supports. These regional distinctions are central to role design — candidates will be assessed on their fit for the specific region they are hired into.

QUALIFICATIONS

REQUIRED

• 5+ years in corporate travel management or T&E operations.
• Experience with SAP Concur or Navan; proficiency in Excel, Tableau, or Cognos.
• Experience with corporate card compliance reviews, expense audits, and financial controls (card program administration is not required).
• Strong written and verbal communication skills.

PREFERRED

• Global or multi-regional T&E program experience.
• Familiarity with Oracle ERP, Jira, Coupa, or regional compliance requirements (EMEA VAT, APAC local tax).
• Background in platform migrations or supplier/category sourcing.