GW
DSV
DSV·yesterday

Senior team lead (m/f/d)

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Location

onsite, Młochów, Poland

Commitment

Full Time

Level

Lead / Manager

Required skills

Team managementOperations managementProblem-solvingAnalytical skillsLogisticsTransport market knowledgeCustomer serviceProcess improvementDocumentationCommunication

Job Description

YOUR TASKS

  • Supervising the exception handling process within the branch (claims and service disruptions)
  • Coordinating the work of the Claims and Service Disruptions Team (Domestic Operations Team)
  • Minimizing the quality and financial impact of process-related issues
  • Maintaining accurate documentation related to exceptions, disposal, and destruction processes
  • Organizing official parcel opening procedures conducted by a designated committee
  • Handling inquiries and maintaining contact with customers, carriers, and couriers within the assigned scope to ensure the highest quality of service and resolve operational issues efficiently.

OUR EXPECTATIONS

  • Experience in managing business operations within the transport, forwarding, and logistics (TSL) industry
  • A strong drive to achieve ambitious goals and propose innovative solutions
  • Proven experience in effective team management
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a dynamic environment
  • Results-oriented mindset with a focus on continuous improvement
  • Motivation to deliver excellent service to our customers
  • Very good knowledge of the local transport market
  • Ability to collaborate effectively with others

OUR OFFER

  • Employment contract
  • Comprehensive onboarding program
  • Internal training catalogue
  • Possibility to implement new ideas
  • Sports card
  • Private medical care
  • Group insurance
  • Sharing the costs of English course
  • Bonus payment system
  • Holiday bonuses
  • Employee referral program

Ready to join the team?

Apply now