Junior lab support engineer

Job Location:

Gdansk, Poland. On-site.

Job Summary:

UST is looking for a Junior Lab Support Engineer to provide onsite operational and technical support for Client validation laboratories. The role focuses on system monitoring, hardware setup, machine recovery, OS and firmware activities, inventory management, and maintaining lab readiness.

Key Responsibilities:

• Monitor DUT and platform health using Grafana, Zabbix, ELMO, and other monitoring tools.
• Execute predefined troubleshooting and machine recovery procedures.
• Install and configure Windows and Linux operating systems.
• Perform manual and automated firmware flashing and basic system diagnostics.
• Assemble hardware, replace components, and perform hardware upgrades.
• Provision systems and prepare test environments for validation activities.
• Perform rack installation, cable management, and equipment relocation.
• Verify machine health and readiness following setup or recovery activities.
• Maintain hardware inventory and update asset management systems.
• Support equipment logistics and day-to-day lab operations.
• Document troubleshooting and recovery activities.
• Escalate complex technical issues to experienced engineers.
• Support operational KPIs related to monitoring, hardware setup, inventory, firmware flashing, debugging, and machine recovery.

Required Skills & Experience:

• Basic knowledge of computer hardware, operating systems, and networking.
• Hands-on experience with or good understanding of Windows and Linux.
• Understanding of hardware components, assembly, and troubleshooting.
• Ability to follow technical procedures and perform system recovery activities.
• Basic understanding of firmware installation and system configuration.
• Good documentation, communication, and problem-solving skills.
• Willingness to work onsite in a hands-on validation lab environment.

Preferred Skills:

• Previous experience or internship in IT support, hardware support, validation, test, or lab environments.
• Familiarity with Grafana, Zabbix, ELMO, or similar monitoring tools.
• Exposure to firmware flashing, server/workstation setup, or hardware diagnostics.
• Basic scripting knowledge in Python, Bash, or PowerShell.
• Familiarity with inventory or asset management processes.

Education:

Technical qualification or degree in IT, Computer Science, Computer Engineering, Electronics, or a related field, or equivalent practical experience.