End user technologies specialist

We are looking for an End User Technologies (EUT) Specialist to oversee computer equipment, deliver end-user IT support, and manage our office ICT infrastructure, local networks, and video conferencing systems for our customer from banking industry.

Key Responsibilities

• User Support: Provide technical support to end users and assist other support teams.
• Hardware & Software Maintenance: Perform installations, updates, configurations, and technical diagnostics for hardware and software.
• Network & Server Room Operations: Support and maintain office LAN networks and server room infrastructure while monitoring ICT systems.
• Process Improvement & Projects: Implement solutions to improve user productivity, optimize company IT processes, and actively participate in or lead IT projects.
• Asset & Vendor Management: Manage hardware inventory, maintain physical IT asset records (including regular audits), and liaise with external vendors and service providers.
• Documentation & Reporting: Prepare required IT documentation, reports, and summaries within designated operational areas.

Requirements

• Secondary technical education (or higher).
• Minimum 3 years of hands-on experience in an IT department.
• English at a B2 level (or higher).
• Strong knowledge of MS Windows, MS Office / M365, Azure, Intune, and remote support tools.
• Deep understanding of domain environments, operating systems, hardware, and software diagnostics.
• Solid grasp of networking fundamentals, LAN support, and network security concepts.
• Hands-on experience with video conferencing systems (e.g., Cisco, Poly).
• Excellent time management, task prioritization, and strong problem-solving abilities.

Nice to Have (Preferred):

• Experience providing mentoring and technical support to team members.
• Active involvement in system implementation projects.
• Exposure to ITSM process optimization.