Responsible for:
Providing application support activities for FUJIFILM DMS internal and customer facing File Transfer, File Distribution and Platform and Legacy Batch Processing applications.
Extent of Authority:
Decision making within the scope of standards and procedures for role
Main Activities:
- Security Alert Monitoring - Monitor and triage security alerts across QRadar SIEM, WAF, IPS, SentinelOne, Varonis, Tenable, and UpGuard.
- Vulnerability Review - Perform vulnerability assessments, port analysis reviews, and basic threat validation.
- Security Ticket Management - Create, update, and maintain SOC security problem tickets and documentation.
- SOC Operational Checklists - Maintain the ITO SOC Daily Checklist and IP Block List Tracker.
- Daily Reporting - Produce daily monitoring summaries, track outstanding actions, and ensure timely handover to Australian security personnel.
- Escalation Handling - Escalate suspicious, critical, or high-risk events to Australian-based security personnel.
- Administrative SOC Functions - Support routine SOC operational tasks, documentation, and process adherence.
- Technical documentation - Maintain and create technical documentation.
- Process improvements - Identify and carry out process improvements in consultation with the team manager.
- Liaise clearly and reliably with Service Delivery staff and other support staff to ensure all tasks are carried out efficiently to meet customer service levels.
- Ensure you do not discriminate against, harass or bully co-workers, prospective co-workers, FUJIFILM Data Management Solutions Pty Limited (FUJIFILM DMS) sub-contractors, visitors, clients or customers and ensure you treat people with fairness and respect in the performance of your duties.
- Ensure all FUJIFILM DMS policies, including Business Management System and Security policies and procedures are adhered to.
- Ensure Work Health and Safety policies and procedures are adhered to.
- Ensure that you, and employees within your area of responsibility, always take care to work in a safe manner and report workplace hazards.
Key Skills and Personality Traits:
Key Skills:
- Cybersecurity Fundamentals - Understanding of common security concepts, threats, and defensive technologies.
- Experience with SIEM, EDR, IPS/WAF, or vulnerability management tools (preferred but not required; training provided).
- Strong analytical and problem solving skills.
- Ability to follow structured procedures and escalation workflows.
- Prioritisation and time management.
- Proficient in using Microsoft Word and Excel.
Personality Traits:
- Strong interpersonal and communication skills.
- Good team player.
- Helpful and proactive approach to all requests for help.
Qualifications and Typical Experience:
- Experience in supporting business critical applications.
- Relevant qualification in IT or other related discipline.
Special Circumstances:
- Use or wear personal protective equipment (PPE) e.g. vests, ear plugs, safety shoes, safety goggles etc. as per PPE requirements in your designated work area.
- Must be eligible to legally work in Philippines.
- Employment is dependent on a national police criminal history check that is acceptable to FUJIFILM DMS.
- Additional security clearances may be required as requested by FUJIFILM DMS or its clients.
- Required to work reasonable additional hours as may be necessary to meet the requirements of the position.
- Maintain FUJIFILM DMS and client confidentiality.
- Some travel may be required to various FUJIFILM DMS sites, interstate or overseas to meet requirements of the role.
- May be needed to be on-call from time to time to meet requirements of the role.
- Required to participate in workplace fit-for-work initiatives (including stretching programs).