Senior product manager | ride experience

As a Senior Product Manager for Ride Experience, you will own critical parts of the Snapp ride journey, ensuring a clear, reliable, and seamless experience for passengers and drivers throughout the active ride lifecycle, from driver acceptance and pickup through in-ride tracking and completion. You will define the product strategy and roadmap for these domains, identify high-impact customer and marketplace problems, and lead cross-functional teams throughout the entire product lifecycle, from discovery to delivery and continuous improvement.

Own and maintain the product strategy and roadmap for Ride Life Cycle, Ride Tracking, and Ride Presenter, ensuring priorities are aligned with customer needs, marketplace dynamics, and broader company objectives.

Build a deep understanding of the passenger and driver experience throughout the active ride journey, including acceptance, arrival, pickup, boarding, in-ride tracking, and completion.

Identify and prioritize opportunities to reduce uncertainty, pickup friction, tracking issues, cancellations, and customer support contacts, translating customer and marketplace problems into clear product initiatives.

Lead product discovery across customer and operational problems, using quantitative data, customer research, support insights, operational feedback, and market analysis to identify needs, validate opportunities, and shape solutions.

Define clear product goals, success metrics, diagnostic metrics, and marketplace guardrails for each initiative, ensuring decisions and trade-offs are guided by measurable outcomes and reliable evidence.

Build strong working relationships with Engineering, Design, Data, Marketing, Operations, Customer Support, and other product teams to align priorities, manage dependencies, and deliver scalable solutions.

Translate product strategy into clear requirements and actionable delivery plans, making informed trade-offs and maintaining alignment among technical and business stakeholders throughout execution.

Monitor product performance after launch, investigate unexpected behaviour, and drive continuous improvement based on performance data, customer feedback, and operational insights.

Develop a longer-term vision for Ride Experience, identifying opportunities to make the Snapp ride journey more dependable, transparent, and intelligent for both passengers and drivers.