Healthcare csr

About the Job:

The primary responsibility in the role of a Healthcare Customer Service Representative is to accurately answer telephone-based questions from patients regarding their account, in a timely manner while providing exceptional customer service and adhering to strict patient privacy rules and guidelines. Additional responsibilities include processing credit card transactions, making outbound courtesy calls to patients to obtain outstanding payments and assisting patients with other insurance and payment related requests. If a question or request cannot be completed while on a phone call, the matter must be escalated to the appropriate party and resolved in a timely manner.

What You'll Do:

• Handle all incoming calls in a manner that adheres to HIPAA privacy regulations.
• When returning or placing outbound calls, the same HIPAA privacy regulations must be followed.
• Log in and out of multiple systems (including practice management systems) to research and answer patient’s questions, accurately and with detail.
• Obtain patient payment information over the phone, process the payment and appropriately note the account.
• Escalate issues effectively to a supervisor or management for assistance.
• Responsible for ensuring all client specific protocols are followed during the patient billing cycles.
• Provide accurate and thorough analysis of aging, as requested.
• Review statements to ensure that the information and balance is accurate.
• Respond to requests, professionally and promptly, and follow up with outstanding requests in a similar matter.
• To undertake other duties commensurate with the grade as requested by the immediate superior.

What You'll Bring:

• Atleast 2 years of BPO experience under a Healthcare account
• Excellent communication skills both verbal and written
• Comfortable working with numbers
• Can work onsite and graveyard shift

What we have to offer:

A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands. A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally. A market competitive total compensation/rewards package including:

• Day 1 HMO
• Competitive pay including incentives and generous allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave some days are convertible to cash
• 13th month pay
• Onsite medical support
• Employee Engagement Events
• Employee Referral Program
• Skills, training for personal and professional development

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