Dvsm_voice care_09.27.2026

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

As a DVSM (Digital Voice and Speech Mechanic) for VXI Global Solutions, you will be responsible for ensuring the optimal performance and quality of our voice-based customer service platforms. You will troubleshoot, maintain, and optimize digital voice systems, aiming to deliver an exceptional and seamless experience for our customers.

Job Responsibilities

• Monitor and analyze voice quality metrics, identifying and resolving issues related to audio clarity, latency, and connectivity.
• Perform routine maintenance and upgrades on digital voice and speech recognition systems.
• Collaborate with engineering and IT teams to diagnose and resolve complex technical problems affecting voice services.
• Implement and test new voice features and functionalities to enhance customer interaction.
• Document technical procedures, troubleshooting steps, and system configurations.
• Participate in on-call rotations to provide 24/7 support for critical voice infrastructure.
• Conduct root cause analysis for voice-related incidents and implement preventative measures.
• Provide technical support and guidance to call center agents and operations staff regarding voice system usage.

Job Qualifications

• Bachelor's degree in Computer Science, Telecommunications, or a related technical field.
• 2+ years of experience in supporting and troubleshooting digital voice platforms (e.g., VoIP, SIP, Genesys, Avaya).
• Strong understanding of voice codecs, network protocols (TCP/IP, UDP), and telecommunication standards.
• Experience with speech recognition technologies and natural language processing (NLP) concepts.
• Proficiency in using monitoring tools for voice quality and system performance.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong written and verbal communication skills.
• Certifications in relevant voice technologies (e.g., CCNA Collaboration) are a plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!