Buyer I

BASIC FUNCTION OF JOB

The position of buyer is responsible for the procurement and management of manufacturer and publisher lines as it supports Insight’s operational and business strategy. This will include solving operational issues with suppliers, providing strong client service, and maintaining data accuracy. The buyer will be empowered to negotiate and resolve issues as they relate to their assigned product lines. Teamwork with internal and external departments is necessary to ensure the achievement of overall team goals. As a buyer I this individual will be assigned specific vendor tasks to support within their pods and will start being introduced to other functional tasks within the pod for teammate cross training.

WORK PERFORMED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Procurement Operations:

• Responsible for purchase order (PO) creation and execution
• Process goods receipt (GR) for shipped or invoiced POs
• Work with accounting and suppliers to reconcile invoice variances
• Manage a ticketing queue responsible for advising on general sales and client ops requests including lead time, pricing, and general vendor inquiries within allotted service levels (SLAs)
• Understand program support inclusive of warranties, special pricing, and software licensing
• Fulfill manual dropship requests
• Participate in departmental training and operational meetings
• Backup other team members within your pod in their absence by having knowledge and cross training of their programs and job functions
• Utilize Microsoft Teams, our ticketing system, and email for correspondence with teammates and vendors in a timely manner
• Other duties as assigned

Supplier / Material Management:

• Engage directly with suppliers on purchase order management, partner with suppliers for error resolution
• Foster strong supplier relationships by demonstrating Insight’s values of hunger, heart, and harmony
• Negotiate with suppliers as necessary on pricing, lead times, freight, and expedited delivery
• Follow up to resolve open issues with suppliers
• Review internal and external supplier backlog reports as needed
• Understand supplier freight policies and ensure all processes are being followed
• Stay current on program changes, return policies, new licensing programs, and pricing changes.
• Other duties as assigned

Strategic Procurement:

• Responsible for tracking and monitoring status of shipments inbound to Insight client fulfillment centers, maintaining ETAs to Insight in our ERP system.
• Working with our partners to identify and resolve inbound shipment issues such as reporting stuck/lost shipments, shortages, or mis-deliveries, and requesting credit for such issues. Collaborate with buyer IIs or above on the team to reorder inventory as needed in the case of lost/short/mis-shipments.
• Working cross-functionally in procurement and other departments in our client fulfillment centers, such as compiling and sharing data (tracking numbers, serial numbers, carrier information) with appropriate teams to execute receiving or other tasks
• Assist price protection when needed
• Proactively set product allocation notifications

MINIMUM REQUIREMENTS

Education and/or Experience:

• Two years' experience within a buyer, purchasing or customer service-related role
• Exposure to global procurement processes (preferred)
• Experience using SAP
• Strong critical thinking and problem-solving skills
• High attention to detail and adaptability
• Basic Excel proficiency

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to read, analyze, and interpret general business documentation, technical procedures, or regulations. Ability to maintain professional relationships and correspondence via multiple mediums. Ability to effectively present information and respond to questions from vendors, groups of managers, internal customers, and other teammates.

Ability to respond effectively to the most sensitive inquiries or issues by maintaining a strong level of customer service and professionalism. Ability to operate in a fast-paced environment while utilizing clear, concise communication. A passion for working in a team based environment and partnering with others to achieve a common goal.

Strong client service skills and commitment to meet or exceed client requirements. Ability to understand and respond to client needs and translate those requirements to vendors, as necessary. Excellent organizational and multi-tasking skills required. Ability to effectively manage and prioritize multiple objectives. Strong Microsoft Office skills with a focus on Excel. Previous SAP (software platform) experience a plus.