Job Req Number: 131129

Time Type: Full Time

Position:

BSS Control Tower BSA – OSS Impex

Surname / Name:

Department / Location:

MNL GBS - Business Support Services Control Tower

Substitute:

Line Reporting:

Business Support Services CT Team Leader – OSS

Hiring Date:

TBD

Purpose of the role

New role

Last revision date:

08.18.2026

The Business Support Assistant is responsible for Control Tower – Operational Services (Import/Export) activities such as Booking conversion and Email management. They must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions.

Key Tasks & Deliverables

• Creation of booking and converting of shipment into CW1.
• Creation of shipment based on the specific client requirements.
• Management Client Shared Mailbox.
• Update missing information that is necessary for specific task. Escalate noncompliance when necessary.
• Monitor mailbox and other input data source for booking creation request, shipment update and data revision (whichever applicable)
• Advise any discrepancies in the shipment information especially those that cannot be resolved from our end.
• Respond to related queries.
• Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
• Promote and initiate process improvement. Participate actively on projects that may lead to process efficiency.
• Meet and/or exceed expectations as defined on the SLA.
• Prepare daily and weekly volume reports.
• Ensure accuracy on work outputs.
• Participate in team huddles and stakeholder meetings.
• Actualize team weekly health check reports when needed.
• Work under the direction of a Team Leader.

Education and Skills

• Freight-forwarding / logistics education is an advantage.
• Knowledge in different transport management system is an advantage.
• Good know-how in MS-Office (Outlook /Excel – Intermediate to advanced)
• Good know-how in web-based applications / Internet
• Quick comprehension and great focus at work
• Resilient and has ability to prioritize and meet deadlines
• Accurate and reliable
• Ability to work in a team
• Good interpersonal skills
• Open and flexible in meeting customer demands / service attitude
• Able to cooperate with various units in DSV (ISSC and Local Teams)

Date / Signature Employee

Date / Signature Line Manager

Date / Signature Matrix Manager

N/A

DSV – Global transport and logistics
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn, Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV