Job Title: Fraud Investigation Team Lead (Night Shift)

Department: Compliance

Job Overview

We are seeking an experienced fraud risk professional to lead the Bank’s night-shift fraud monitoring and investigation function. The role is responsible for proactively identifying, investigating, and escalating suspicious activities, fraud attempts, account takeover incidents, card fraud, payment fraud, onboarding fraud, and digital banking fraud. The successful candidate will play a critical role in minimizing fraud losses, ensuring timely fraud response, strengthening fraud controls, and safeguarding the Bank’s customers, assets, and reputation through continuous monitoring and effective fraud risk management practices.

Key Responsibilities

• Lead fraud monitoring and investigation activities during the night shift.
• Review and investigate fraud alerts generated through fraud monitoring systems and detection tools.
• Monitor customer transactions and behaviors to identify suspicious, unusual, or potentially fraudulent activities.
• Investigate card fraud, digital banking fraud, account takeover incidents, payment fraud, onboarding fraud, and mule account activity.
• Escalate high-risk and confirmed fraud incidents in accordance with approved escalation procedures.
• Coordinate immediate fraud response actions including account restrictions, transaction holds, and card-blocking activities.
• Conduct detailed investigations and maintain comprehensive case records and audit trails.
• Monitor fraud trends, typologies, attack patterns, and emerging threats impacting the Bank.
• Recommend fraud prevention controls and process enhancements based on investigation findings.
• Work closely with Operations, Technology, Cards, Digital Banking, and Compliance teams during fraud investigations.
• Support fraud root cause analysis and remediation exercises.
• Liaise with Customer Experience teams to identify customer pain points and improve service touchpoints.
• Prepare fraud MIS, dashboards, shift reports, case summaries, and management updates.
• Support regulatory reviews, internal audits, and compliance assessments relating to fraud management.
• Guide, mentor, and support fraud analysts to ensure investigation quality and team performance.

Experience Required

Minimum 4–7 years of banking or financial services experience in Fraud Monitoring, Fraud Investigations, Fraud Risk Management, Financial Crime Compliance, Cards & Payments Fraud, Digital Banking Fraud, and Fraud Analytics. Minimum 2 years of supervisory or team leadership experience in Fraud Risk Management, Fraud Operations, Financial Crime Compliance, or Digital Banking Operations. Experience with fraud monitoring tools, real-time transaction monitoring systems, fraud analytics platforms, and case management systems will be preferred. Candidate must be willing to work a permanent night shift.

Educational Background Required

Bachelor’s degree in Business Administration, Finance, Banking, Accounting, Economics, Information Technology, Computer Science, Criminology, or a related discipline.

Skills & Competencies

• Fraud Detection & Investigation
• Fraud Monitoring Systems
• Digital Banking Fraud
• Cards & Payments Fraud
• Transaction Monitoring Systems
• Fraud Analytics & Reporting
• Fraud Risk Assessment
• Case Investigation & Documentation
• Root Cause Analysis
• Regulatory Compliance
• Team Leadership

Raqami Bank is an equal opportunity employer. We welcome applications from all qualified individuals, including Persons with Disabilities (PWDs), and are committed to fostering an inclusive workplace where everyone has the opportunity to succeed.

Last date to apply: October 30, 2026