Job Title: Fraud Investigation Lead

Department: Compliance

Job Overview

We are seeking an experienced fraud risk professional to lead the Bank’s fraud monitoring, detection, investigation, and incident response activities. The role is responsible for proactively identifying suspicious transactions, account abuse, digital banking fraud, card fraud, payment fraud, and financial crime risks while ensuring timely investigations, effective fraud containment, and continuous strengthening of fraud prevention controls. The successful candidate will play a critical role in safeguarding the Bank’s customers, assets, and reputation through robust fraud risk management practices.

Key Responsibilities

• Lead fraud monitoring and investigation activities across the Bank’s products, channels, and customer segments.
• Act as the Bank’s subject matter expert for handling NCCIA, BMP, and Law Enforcement Agency (LEA) inquiries and investigations.
• Review fraud alerts generated through fraud monitoring systems and other risk detection tools.
• Investigate suspicious transactions, account activities, and potential fraud events.
• Identify emerging fraud trends, patterns, and vulnerabilities impacting the Bank.
• Coordinate fraud response actions including account restrictions, transaction holds, and customer communication activities.
• Conduct detailed fraud investigations and maintain complete case records and supporting evidence.
• Support fraud prevention initiatives through root cause analysis and implementation of enhanced controls.
• Work closely with Technology, Operations, Cards, Digital Banking, Compliance, and Risk teams to address fraud risks.
• Monitor onboarding fraud, account takeover risks, payment fraud, card fraud, and digital channel threats.
• Perform fraud trend analysis and develop recommendations to reduce fraud incidents and losses.
• Liaise with Customer Experience teams to monitor customer feedback, identify fraud-related pain points, and improve customer journeys.
• Maintain fraud registers, investigation trackers, evidence repositories, and case documentation.
• Prepare fraud MIS, dashboards, management reports, and case summaries for senior management.
• Support internal audits, regulatory inspections, and compliance reviews relating to fraud risk management.
• Coach, mentor, and develop fraud analysts to ensure high-quality investigations and effective fraud monitoring practices.

Experience Required

• Minimum 5–7 years of experience in Fraud Risk Management, Fraud Investigations, Financial Crime Compliance, Digital Banking Operations, or Cards & Payments Fraud.
• Hands-on experience managing NCCIA, BMP, and Law Enforcement Agency (LEA) cases and investigations.
• Experience with fraud monitoring systems, transaction monitoring tools, fraud detection platforms, and fraud analytics solutions.
• Exposure to Digital Banking, Cards, Payments, and Financial Crime Compliance environments will be highly preferred.

Educational Background Required

• Bachelor’s degree in Business Administration, Finance, Banking, Accounting, Economics, Information Technology, Computer Science, Criminology, or a related discipline.

Skills & Competencies

• NCCIA & LEA Case Management
• Fraud Risk Management
• Fraud Monitoring & Detection
• Fraud Investigation & Incident Response
• Digital Banking Fraud Monitoring
• Cards & Payments Fraud
• Case Investigation & Documentation
• Root Cause Analysis
• Fraud Analytics & Reporting
• Regulatory Compliance
• Risk Assessment
• Stakeholder Management
• Team Leadership

Raqami Bank is an equal opportunity employer. We welcome applications from all qualified individuals, including Persons with Disabilities (PWDs), and are committed to fostering an inclusive workplace where everyone has the opportunity to succeed.

Last date to apply: October 30, 2026