Process associate - british airways (portuguese)

Responsibilities:

• Provide outstanding customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
• Communicating with customers through various channels in English.
• Responding promptly to customer inquiries.
• Maintaining a positive, empathic and professional attitude towards customers at all times.
• Ensure customer satisfaction and provide professional customer support.

How You Can Create Influence:

• Proficient writing and speaking skills in Portuguese (C1 level) and English (B2) are essential.
• Prior experience in an international airline environment/operations is advantageous but not mandatory.
• Familiarity with booking systems like Amadeus, Galileo, or Saber is a plus.
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
• Graduates in any discipline or undergraduates are welcome.
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment.

Perks and Benefits:

• Competitive salary package, reflecting your expertise and contributions.
• Meal tickets.
• Private medical subscription.
• Reimbursement for public transportation subscription.
• "Bring a friend" Referral Program - Consistent rewards for recommendation.
• Permanant contract with the potential for advancement, providing stability and security.
• Full paid training provided by the company.
• Exciting career growth opportunities within a globally renowned organization.
• Engaging projects with leading global brands, offering diverse and rewarding experiences.
• Supportive and collaborative work culture, fostering both personal and professional development.

Responsibilities

• Handle customer inquiries and resolve issues efficiently.
• Provide accurate information to customer.
• Process transactions and maintain customer records.
• Deliver excellent customer service and enhance customer satisfaction.

Qualifications

• Minimum Bachelor's degree/ Under grad.
• Prior experience in customer service.
• Strong communication and interpersonal skills.
• Ability to handle customer queries and complaints effectively.
• Relevant work experience, preferably in customer service.
• Good Spoken English.
• Computer Skills ability/experience using computer applications.
• Typing Speed.
• Call Handling Etiquette.