JOB DESCRIPTION:

We are looking for a Intern for Operator Customs and Trade Compliance at Abbott Zwolle!

What will you be doing?

Help transform the Customs Community of Practice into a scalable, digitally supported service network. During this graduation internship, you will investigate how TOPdesk can support centralized requests, effective routing, knowledge sharing and management reporting, translating business needs into a practical design and working prototype.

What are your main responsibilities?

• Analyse current processes, stakeholder needs and available service data.
• Identify opportunities to improve request intake, classification, assignment and escalation.
• Design user-friendly forms, workflows and a structured knowledge-management approach.
• Develop and test a TOPdesk prototype within an agreed pilot scope.
• Propose roles, responsibilities, service levels and knowledge-review processes.
• Define relevant KPIs and develop a dashboard concept.
• Deliver an implementation roadmap, business case and recommendations for further expansion.

Required background

Interested in business analysis, process improvement, service management and knowledge sharing. Able to translate stakeholder requirements into practical digital solutions. Strong analytical, research and communication skills. Comfortable working independently and collaborating with different stakeholders. A Pre, familiarity with TOPdesk, workflow configuration or dashboarding is an advantage; prior customs expertise is not required. must be a final year university student with a mandatory internship requirement

What do we offer?

You will be offered an internship placement at a globally operating healthcare company. An internship is an excellent opportunity to get acquainted with Abbott, and perhaps one of Abbott’s businesses may even become your future employer. You will have a dedicated supervisor who will support you with the content and progress of your assignment, as well as a mentor. Your supervisor and mentor will discuss your progress with you and, if necessary, coordinate with your educational institution. To help you perform your work effectively, you will be given access to company systems and provided with an Abbott laptop. Finally, you will receive an internship allowance of €500 gross per month (based on a full-time internship).

Interested?

Apply directly with your CV!

The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Administrative Support

DIVISION:

IFO International Finance

LOCATION:

Netherlands > Zwolle : Grote Voort 247

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable