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Casafina Development

Casafina Development

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Tele sales executive (ippis loan)

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Location

onsite, Ikeja, Lagos, Nigeria

Commitment

Full Time

Level

Junior (<2 years)

Required skills

TelesalesLead conversionCustomer serviceObjection handlingCRM managementZoho CRMCredit productsTime managementCommunicationUpsellingCross-sellingFinancial complianceData documentationHausa language

Job Description

Convert inbound/outbound calls into sales

Make daily outbound calls to drive lead conversion and achieve sales target both daily and monthly

Effectively handle customer objections

Accurately document customer interactions by maintaining accurate customer data in the CRM system and follow up on leads effectively

Ensure compliance with financial and data regulations

Provide exceptional customer service, ensuring retention and timely follow-ups

Upsell and cross-sell credit loan products to existing customers and boost sales

Requirements

  • Excellent verbal and listening skills to communicate with customers effectively and build rapport
  • Proven ability to sell credit products and services to customers, meeting or exceeding sales targets
  • Strong understanding of credit products and services, including features, benefits, and risks.
  • Ability to manage time effectively, prioritizing calls and meeting sales targets.
  • Ability to provide excellent customer service, handling customer complaints and issues professionally.
  • Ability to speak and understand Hausa will be an added advantage
  • Knowledge of Zoho CRM will be an added advantage
  • Tech-savvy and ready to learn with a willingness to gain experience in CRM software (Zoho)
  • Excellent in time management
  • 1-3 years post NYSC experience in Telesales
  • Telesales experience within the Credit Industry/Financial sector will be an added advantage
  • HND or BSc, in Marketing or Sales, Business Administration

Benefits

  • HMO
  • Pension
  • 13th month allowance

Ready to join the team?

Apply now