Introduction

Momentum Short-term Insurance Namibia is a leading provider of personal and commercial short-term insurance solutions. We offer tailored cover for vehicles, homes, businesses, and farms, supported by a diverse portfolio of client-centric insurance products designed to meet the evolving needs of the Namibian market. Our services include underwriting, claims management, and value-added benefits such as roadside assistance and cashback rewards. With a strong focus on flexibility, service excellence, and risk protection, we empower individuals and businesses across Namibia to manage their risks with confidence.

Role Purpose

The role focuses on developing ART portfolios, strengthening broker and client relationships, delivering sales growth, and ensuring strong financial and operational governance.

Duties & Responsibilities

KEY OUTPUTS

1. INTERNAL PROCESSES
   • Implement operational processes and policies to support effective sales delivery across brokers, referral partners, and direct sales channels.
   • In collaboration with the ART Manager, develop sales targets for own portfolio, including broker, referral partner, and direct ART client sales.
   • Identify and pursue new business opportunities to increase sales penetration across all distribution channels.
   • Monitor and implement tactics to drive new business generation by brokers, referral partners, and direct ART client sales initiatives, in line with client-centric principles, product specifications, and company policy.
   • Monitor sales performance and drive achievement of targets by brokers, referral partners, and direct ART sales, in line with budget requirements.
   • Monitor the quality of business sourced through brokers, referral partners, and direct ART channels.
   • Take corrective action to sustain policy retention and encourage repeat business across all client segments.
   • Provide day-to-day administrative and operational support to brokers, referral partners, and direct ART sales activities.
   • Identify opportunities for improvement or potential challenges across all sales channels and implement mitigating tactics.
   • Manage and resolve broker, referral partner, and direct ART client queries effectively to support client satisfaction and business retention.
   • Monitor, review, and resolve potential risk drivers that could result in increased costs.
   • Foster effective working relationships across internal teams, external stakeholders, referral networks, and partner organisations.
   • Monitor and report on ART portfolio performance.
   • Create excitement and generate interest in campaigns across various channels, including brokers, referrers, and direct ART client segments.
   • Manage stakeholder relationships to ensure effective collaboration and strategic alignment.
   • Support the design, testing, and post-mortem evaluation of sales campaigns to extract insights and learning.
   • Support the design of ART sales and onboarding packs for effective presentations to brokers, referral partners, and direct clients.
   • Support the development and streamlining of ART business processes to improve efficiency and enable new initiatives.
   • Execute business improvement initiatives to support continuous improvement.
2. CLIENT, REFERRAL PARTNER & BROKER ENGAGEMENT
   • Build and maintain strong relationships with direct ART clients, brokers, referral partners, and internal/external stakeholders.
   • Contribute to sustaining a competitive edge through networking, benchmarking, and representation on relevant industry forums, including referral and partner platforms.
   • Define fair and innovative client service practices that build rewarding relationships and facilitate sales leads through brokers, referral partners, and direct engagement.
   • Arrange, coordinate, and deliver product and system training to brokers and referral partners, as required.
   • Participate in and contribute to a culture that builds rewarding relationships, facilitates feedback, and delivers exceptional client service.
   • Handle and resolve broker, referral partner, and direct ART client queries to promote retention and long-term value.
   • Provide authoritative expertise and advice to ART clients, brokers, referrals, and stakeholders.
   • Deliver on service level agreements with clients and stakeholders to ensure expectations are effectively managed.
   • Recommend improvements to enhance client service excellence and fair treatment of clients.
   • Escalate complex queries to relevant departments or stakeholders for efficient resolution.
   • Provide accurate information and advice, ensuring effective after-sales service across all channels.
   • Actively contribute to a culture that fosters strong relationships, feedback, and exceptional service delivery.
   • Effectively manage and influence the performance of brokers, agencies, and referral partners to ensure business objectives are achieved.
3. PEOPLE
   • Participate in the creation of a positive work climate and culture that energises brokers, agencies, referral partners, and colleagues.
   • Demonstrate exemplary behaviour through commitment and dedication to organisational values.
   • Drive a culture of best practice, continuous learning, improvement, and cohesiveness.
   • Foster productive and collaborative relationships with peers, stakeholders, and external partners.
   • Positively influence and actively participate in change initiatives.
   • Continuously develop professional expertise, industry knowledge, and legislative awareness.
   • Contribute to continuous innovation by sharing and implementing new ideas.
   • Take ownership of personal career development and growth opportunities.
4. FINANCE
   • Implement and provide feedback on the effectiveness of financial policies, practices, and procedures.
   • Report wilful acts of non-compliance with organisational policies.
   • Identify opportunities to enhance cost-effectiveness and operational efficiency.
   • Manage financial resources and company assets responsibly.
   • Provide input into risk identification processes and communicate recommendations in relevant forums.
   • Ensure external stakeholder and client-related payments are accurate, up to date, and compliant.

Requirements

QUALIFICATIONS AND EXPERIENCE

Key Requirements:

• Grade 12
• Short-Term Insurance qualification (NQF 4) is beneficial
• Diploma in Risk Management, Business, Marketing, or related field
• 2–3 years’ sales experience (short-term insurance / ART advantageous)
• Exposure to cell captive or structured insurance models beneficial

Competencies

BEHAVIOURAL COMPETENCIES AND SKILLS

• Seizing Opportunities: Identifies business opportunities; creates additional sales for future growth; strives to win and outperform competitors.
• Exploring Possibilities: Conceptual when developing ideas; applies theories to problem solving; prefers to learn by thinking and identifying underlying principles.
• Interpreting Data: Interprets data rationally by quantifying issues; applies technology to evaluate data; assesses information objectively.
• Interacting with People: Lively and enthusiastic; talkative in making contact; focused on interacting and networking with people.
• Convincing People: Comfortable persuading others; outspoken in shaping opinions; seeks to negotiate effectively.
• Articulating Information: Articulate in presentations; eloquent and clear in explanations; projects social confidence when communicating.
• Documenting Facts: Writes fluently when documenting; understands arguments logically; focuses on accuracy and factual detail.
• Thinking Positively: Optimistic and cheerful; recovers easily from setbacks; projects positivity and resilience.
• Establishing Rapport: Builds rapport and puts people at ease; engaging and welcoming; finds it easy to make friends.
• Impressing People: Comfortable attracting attention; impresses others by promoting achievements; seeks recognition and praise.
• Conveying Self-Confidence: Self-assured and projects inner confidence; determines own future; values personal contributions.
• Managing Tasks: Organised and methodical; plans activities systematically; sets clear priorities for tasks.
• Producing Output: Focused on activity and works quickly; keeps busy and maintains productivity; comfortable multi-tasking to deliver results.