WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Job Description

Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Key Functions / Responsibilities

• Support processing and settlement of Global Market products
• Products cover FXMM, Derivatives, Securities and OTC deals.
• Ensure settlement adheres to the cut off time in a timely and risk-free manner while delivering quality service to internal and external stakeholders.
• Execute tasks accurately, timely and in accordance with the operating procedures.
• Handle queries to/from stakeholders and clients.
• Ensuring controls and completeness checking for payments processed for the day.
• Constantly identify areas to improve processes and straight through processing (STP) opportunities to continue to deliver improved processes with consistent quality.
• Participate in user acceptance testing, system implementation, process improvement and business-driven initiatives.
• Ensure strict compliance in all external and internal dealings with customers and controls are in place & implemented to mitigate operational risk.
• Adherence to internal operations policies and regulatory compliance.
• Support business units and draw up new processes for new products to be launched from operational perspectives.
• Support teamwork and cross-learning within the department.

Customer Service

Liaise and work closely with relevant stakeholders to ensure SLA/SLI requirements are met and that daily operational issues are promptly resolved.

Quality Initiatives

Identify areas to improve processes and straight through processing (STP) opportunities to continue to deliver improved processes with consistent quality. Maintain high-quality work standards by ensuring zero defects and minimizing rework.

Degree or equivalent - Possess at least 2 years of relevant experience, preferably with exposure to Treasury products. Fresh graduates with strong interest and willingness to learn are also welcome to apply.

Proficient in the use of Microsoft Office applications, particularly with good Excel skills. Ability to work in a fast-paced environment with good time management, independently and under pressure and able to handle extreme stress. Ability to handle complications and manage complicated situations effectively. Self-motivated and able to work as a team. Possess positive attitude and willingness to learn. Innovative mindset and constantly on the lookout to improve efficiency.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.