Brokerage supervisor

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Brokerage Supervisor I is responsible for managing the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. Brokerage Supervisor I maintains productivity and is well versed on international commerce and transportation industry changes. This position supervises hourly staff.

Job Description:

Responsible for supervision and managing the Brokerage team in KLIA and Johore. Responsible and accountable for overall brokerage operations in KLIA and Johore. Support Brokerage Management in implementing policies / resolving issues. Monitoring and ensuring company and relevant government bodies requirements are in compliance and keeping abreast to the custom’s changes and updates. Proactively engaging with customers in order to increase customer satisfaction by resolving issues in a timely manner to meet customers’ expectations. Evaluates quality performance to identify process improvements and increase quality levels and come up with corrective action plans if required. Ensures custom’s regulations and requirements are adhered during the entry filing process to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations.

Requirement:

• Diploma or Bachelor’s Degree Logistic/Transportation, Others or equivalent.
• Minimum 5 years of relevant Brokerage experience with minimum 3 years of people management skills.
• Self-starter and able to work with minimum supervision.
• Possess relevant Customs Brokerage Certification.
• Good presentation skills and able to conduct trainings.
• A good team player with excellent interpersonal communication skills.

Employee Type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.