Assistant manager, icimb - sg ops (remittance - ott) my

Responsibilities:

• Responsible for the day to day activities of the section.
• Checking, approving & verification of transactions processed.
• Assist HOS in the implementation of policies & procedures.
• Ensure team readiness for Audit.
• Any other responsibilities/tasks as assigned by the Management from time to time.
• Adhere strictly to compliance and operational risk controls in accordance with Bank’s policies & guidelines.
• Continuous review of existing process flow to identify process improvements that will enhance operational effectiveness.
• To ensure timely submission & accuracy of reports SLA,CUR etc.
• Solution provider on Remitance operational issues to CIMB Group.
• Escalation of Facility & product compliance for approval to relevant authorities.
• Provide training to staff & brief staff on new initiatives/products.
• Oversee the daily operation of the team and ensure that the set productivity targets (efficiency, accuracy, timeliness etc) and processing turnaround & SLA are met.
• Responsible for proper filling & housekeeping of the section.
• To perform AML and escalate to business unit if required.
• Monitor defects & conduct regular review of staff’s performance.
• Monitor staff performance on productivity & accuracy (SLR).
• Monitor Overtime & ensure justification recorded for management’s reporting.
• Monitor attendance, late comers & address tardiness as per HR guidelines.
• Coach & develop team members to achieve desired level of productivity & competency.
• Conduct daily huddles, raise logs & monitor for closure under Corrective Action Plan (CAP/CAR/IR).
• Attend to telephone enquiries and reply to swift / mails enquiries when required.
• Perform any other assignments by HOS/HOD which may be directed from time to time.
• Handle business unit (Remittance (REM), Wealth Management Operation (WMO) & Capital Market Operation (CMO)) & other related parties complaint promptly.
• Perform and relief other units in their daily operations and ad hoc assignment.

Administrative:

1. Prepare daily/weekly/monthly/SLA Report.
2. Monitor and ensure KPIs are met.
3. Motivate staff/peers (if applicable).
4. Timely submission of Reports i.e SLA, CUR, MAS reports, Month End Report & etc.
5. Handle additional functions, ad hoc assignment or projects related to Remittance Department.
6. To perform Testing of System related matters as when required.(RPA,MTMX etc).
7. Perform data entry for Capacity Utilization Rate (CUR).
8. Check and approve alerts in AMLA system (With approval by related team/person).
9. Cost Saving Initiative.

Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.