Language and Location

Language: Advanced English proficiency is required.

Location: Guadalajara, Jalisco, Mexico.

This is a Talent Acquisition Operations position, not a Recruiter or Sourcing role. We are seeking candidates with hands-on experience in recruiting operations, including pre-employment and onboarding activities.

Job Overview

This role executes assigned recruitment activities with developing expertise and increasing independence. It manages end-to-end recruiting processes for defined roles using established methods. The position collaborates with internal and external stakeholders to support effective hiring outcomes. It identifies process issues and shares insights with the team for review. This role enables consistent execution of recruitment operations.

Why Hershey

At The Hershey Company, we make more moments of goodness through some of the world's most iconic brands, including Hershey's, Reese's, Kit Kat®, Jolly Rancher, Twizzlers, Dot's Pretzels, Lesser Evil and more. Our team supports a global portfolio of over 90 brands, creating opportunities to shape strategies and drive impact across a breadth of businesses that few companies can offer. While many organizations focus on a handful of brands, Hershey provides exposure to a diverse portfolio of category-leading brands enjoyed by consumers around the world. What truly sets us apart is our legacy. Inspired by Milton Hershey's belief that business should create opportunity for others, we have been making a positive impact for more than a century through our commitment to communities, philanthropy, and our longstanding partnership with Milton Hershey School. When you join Hershey, you become part of a company where purpose, growth, and making a difference are woven into how we do business every day.

How will you fit in the big picture?

As a Specialist in Talent Acquisition Operations, you will help deliver a smooth, accurate, and welcoming pre-employment and onboarding experience for a high volume of salaried and labor hires across the United States, Canada, and Puerto Rico. Based in Mexico and supporting HR Service Delivery, you will coordinate critical hiring activities from offer creation through hire processing while partnering with candidates, recruiters, hiring managers, executive assistants, HR, Legal, Compensation, and external vendors.

What will you do?

• Review offer details, resolve data gaps with recruiters, create offer letters, and distribute them to candidates through DocuSign or email.
• Monitor background checks and drug screens, confirm clearance to start, and coordinate start-date changes when needed.
• Initiate and monitor onboarding, process hires after completion, and monitor the U.S. I-9 process for assigned locations.
• Communicate with candidates by email and SMS throughout interview and pre-employment activities, including first-day instructions.
• Coordinate complex interview schedules across candidates, hiring managers, executive assistants, and Talent Acquisition.
• Maintain accurate candidate profiles in the CRM; process candidate reimbursements and vendor invoices against the appropriate cost centers.
• Initiate relocation activity, follow established escalation procedures, and contribute to continuous improvement of pre-employment and onboarding processes.

Minimum Requirements

Education: Bachelor's degree in Business Administration, Human Resources, or a related field preferred.

Experience: 1+ years of relevant experience in recruiting, Talent Acquisition operations, Human Resources, or a related field.

Knowledge, Skills & Abilities:

• Knowledge of recruitment and pre-employment processes, with the ability to follow established procedures and improve workflows.
• Experience with SAP HR technology and applicant tracking systems; SuccessFactors and Eightfold AI experience preferred.
• Strong organization, prioritization, attention to detail, business judgment, and sense of urgency in a fast-paced environment.
• Fluent English communication skills.

Minimum Education & Requirements

1+ years