Level Description

‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques.

Market Summary

Checks order accuracy, generating shipping labels, packing shipments, processing paperwork, product quality inspection, part packaging & labelling, documentation verification, and transaction processing. Checks inventory and orders shipping material to ensure sufficient quantities are available. Tracks invoices, manifests and issues with delivery or transportation.

Impact

• Entry level operational position typically requiring little or no prior knowledge or experience.
• Tasks are simple and typically impact own area of work only.

Communication

• Interacts often with internal stakeholders within own team.
• Conveys information to internal parties within job area/team in accordance with standard guidelines and procedures.

Innovation

• Problems and issues faced are defined and routine.
• Tasks are typically solved through following basic standard procedures.

Knowledge

• Demonstrate basic written, interpersonal, analytical and application skills.
• Typically requires high school diploma and 0-2 years of experience, or an equivalent combination of training and experience.