Johnson Controls·Today

Atención a clientes - call center

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Location

onsite, Naucalpan, NAC, Mexico

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Customer serviceCall center operationsEmergency ticket managementService coordinationAdministrative follow-upVerbal communicationWritten communicationConversational EnglishOrganizationAttention to detailProactivityAutonomyComputer literacyData entry

Job Description

Buscamos un ejecutivo de atención a clientes Call Center - Nocturno para gestionar la atención telefónica, crear y dar seguimiento a tickets de servicios de emergencias a equipos, coordinar agendas de servicio y apoyar la planificación de envíos. Este puesto maneja interacciones rutinarias con clientes sobre un producto o servicio, siguiendo guiones estándar y lineamientos establecidos, bajo supervisión.

Brindar asistencia telefónica a clientes y registrar sus solicitudes de servicio de forma clara y precisa.
Crear y dar seguimiento a tickets de emergencia, asegurando que cada caso avance hasta su resolución.
Planificar envíos y dar seguimiento a la información asociada para asegurar una ejecución oportuna.
Actualizar información en sistemas, registros y comunicaciones internas para mantener trazabilidad y visibilidad del servicio.
Atender consultas rutinarias de clientes siguiendo guiones, procedimientos y criterios establecidos por el área.
Colaborar con el equipo para dar continuidad a la atención del servicio, incluyendo apoyo en cobertura de fines de semana y horario nocturno según la programación definida.
Escalar incidencias o situaciones fuera de alcance conforme a los lineamientos establecidos.

Trabajarás con sentido de responsabilidad y seguimiento, asegurando que cada solicitud avance de principio a fin sin perder trazabilidad. Colaborarás de forma cercana con el equipo y las áreas relacionadas para remover obstáculos, coordinar prioridades y sostener la continuidad del servicio. Buscarás mejoras en la ejecución diaria mediante orden, atención al detalle y resolución práctica de incidencias.

¿Que buscamos?

Experiencia mínima 1 año en atención al cliente telefónico, coordinación de servicios o seguimiento administrativo.
Capacidad para gestionar llamadas telefónicas, tickets y tareas de seguimiento con precisión.
Buenas habilidades de comunicación verbal y escrita.
Ingles conversacional.
Organización, atención al detalle.
Proactividad y autonomía.
Conocimiento básico de herramientas informáticas y registro de información en sistemas.
Disponibilidad de trabajar sábado y domingo.

Ofrecemos

Sueldo base.
Aguinaldo 30 días.
Vales despensa.
Fondo de ahorro.
SV y SGMM.
Horario 8:30 a 5:30.
Zona de trabajo Naucalpan.

Ready to join the team?

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  Product Manager Interview
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  Kick-off Interview
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  Discovery Interview
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Atención a clientes - call center

Required skills

Job Description

Job Description

¿Que buscamos?

Ofrecemos

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions