Arrow Electronics·2 days ago

Customer service associate

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Location

onsite, Casablanca, Casablanca-Settat, Morocco

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Customer serviceOrder managementCommunicationCoordinationBacklog managementAfter-sales serviceMS OfficeEnglish proficiencyAccountabilityCustomer orientedTeam playerLogistics coordination

Job Description

Position:

Customer Service Associate

Job Description:

Customer Service Associate

ABOUT THE ROLE

Customer Service Associate is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Associate takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Associate also manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

Customer Service Associate at Arrow is responsible for:

Order to Invoice process
Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
Order Management
Managing and handling of all relevant backlog alerts
Managing and responding to all requested customer backlog changes
Close cooperation with other departments like Sales, Asset and Logistics
Driving On-Time-Delivery performance in line with customer and company goals
Generating customer satisfaction
Driving efficiency

A FEW THINGS YOU ARE AN EXPERT AT

English on C1 level
Good knowledge of MS office
Customer Service experience (might be also sales)
Accountability
Communication and coordination skills
Customer oriented attitude
Team player

OUR OFFER

Interesting career development opportunities in a quickly growing environment
Private health insurance
CIMR
Fantastic working culture where you can make an impact

ABOUT US

Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. With 2016 reported revenue of $24 billion, Arrow is a Fortune 200 company on the list of US Fortune 500 Company. Working with Arrow puts you in the forefront of technology. Engage and discover the possibilities when you take your career to the unequivocal leader of IT distribution and services. Every day, our teams are developing value added solutions that are deployed in thousands of customers to optimize, secure and control their IT infrastructure.

#LI-HL1

Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Sales

Ready to join the team?

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  Product Manager Interview
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Customer service associate

Required skills

Job Description

Position:

Customer Service Associate

Job Description:

ABOUT THE ROLE

Customer Service Associate at Arrow is responsible for:

A FEW THINGS YOU ARE AN EXPERT AT

OUR OFFER

ABOUT US

Location:

Time Type:

Job Category:

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
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Frequently Asked
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Stop wasting hours
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Frequently Asked
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