Technical services representative (macau)

At ScentAir, we elevate experiences for diverse businesses—from hotels and airports to retail, gyms, and spas —through our innovative scent solutions. Partnering with iconic brands like Marriott, Westin Resorts, Crown Resorts, and Zara Home, we harness the power of scent to transform environments and enrich customer experiences. Join over 50,000 satisfied clients in more than 120 countries and discover how our captivating fragrances can enhance your brand.

Ready to learn more? Visit us at: https://scentair.com/

Technical Services Representative

We are seeking a Technical Services Representative to support the installation, servicing, and maintenance of our environmental fragrance systems. This is a hands‑on role suited for a technically skilled professional who enjoys on‑site work, troubleshooting, and customer interaction.

Location: Macau

Key Tasks & Responsibilities

• Install and service the environmental fragrance system that disperses fragrance into the desired target areas according to installation and service schedules and requirements
• Conduct an on-site property survey and equipment specification as instructed in the scope of work.
• Perform prescribed preventative maintenance on equipment installation, basic diagnostics, and repairs on installed equipment as required
• Prepare and submit technical documents and service case reports
• Handle the maintenance of the return machine and spare parts, and manage the inventory
• Respond to and handle the customer service calls regarding equipment issues and report to the Technical Services Team Leader
• Work at height is required
• Work at shifts and night hours is required
• Work on ad hoc duties as assigned

Skills & Qualifications

• Diploma or above in Mechanical Engineering, Electrical Engineering, Electronics Engineering or other related subjects preferred
• Holder of an Electrical Certificate is an advantage
• Experience in HVAC (Heating, Ventilating & Air Conditioning) is preferred
• Experience in troubleshooting, diagnosis, and working at heights
• Effective communication skills with experience dealing directly with customers via phone, e-mail and face-to-face
• Ability to read and interpret building plans and technical blueprints
• Good command of both written and spoken English and Chinese (Cantonese & Mandarin)
• Candidate willing to be stationed in Macau is preferred
• Holder of a Macau ID Card is a first priority

ScentAir offers the right candidate a competitive salary, benefits, and career development.

Interested parties, please click "Apply Now" to send us your full resume, including your last/current salary, expected salary, and availability.

ScentAir is an Equal Opportunity Employer and commits to creating and maintaining a diverse and inclusive culture where everyone’s skills, experiences, and perspectives are recognized and valued.

All applications will be treated with the strictest confidence. The personal data provided will be used for recruitment purposes only. Only shortlisted candidates will be notified.