Job Description

Support servicing of existing customer accounts and projects while maintaining good customer relationships.

Assist with quotations, proposals, pricing information, and other sales documentation.

Support tender submissions by coordinating required documents, inputs, approvals, and follow-ups.

Coordinate sales activities with Finance, Legal, Logistics, and other relevant teams.

Maintain and update sales information in Customer Relationship Management (CRM), Sales Order Management System (SOMS), Sales Force Automation (SFA), and related systems.

Support invoicing, purchase order processing, project costing, budgeting, and pricing-related activities.

Follow up on customer queries and complaints and coordinate with relevant teams for resolution.

Support sales contract administration and vendor coordination.

Maintain sales records, trackers, and documentation accurately and on time.

Provide general sales administration and back-office support to the team.

Person Specification

Bachelor's degree or equivalent in Business Administration, Marketing, Management, or a related discipline.

Minimum 1–2 years of experience in sales, sales coordination, sales administration, or back-office operations.

Experience in quotations, proposals, tenders, invoicing, purchase orders, and sales documentation.

Exposure to project costing, budgeting, pricing, and basic financial concepts.

Exposure to vendor operations and sales contracts.

Familiarity with CRM, SFA, SOMS, or similar sales systems will be an advantage.

Proficiency in Microsoft Office applications.

Strong communication, interpersonal, presentation, coordination, and follow-up skills.

Good organizational skills with attention to accuracy and detail.