Job Description

Reservation Department

Qualifications

• Minimum 2–3 years of experience in Hotel Reservations, preferably within a 4- or 5-star international hotel.
• Previous supervisory or team-leading experience is preferred.
• Strong knowledge of hotel reservation procedures, room types, rates, packages, and inventory management.
• Proficiency in Opera PMS.
• Experience with OTAs, GDS, and online booking channels is an advantage.
• Excellent communication and interpersonal skills.
• Ability to handle guest requests, complaints, amendments, cancellations, and complex reservations professionally.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Good knowledge of Microsoft Office, especially Excel.
• Strong attention to detail and accuracy.
• Flexible to work according to operational requirements, including weekends and public holidays when required.