JOB TITLE: ASSISTANT OPERATIONS MANAGER

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, a leading company in the Security Industry, we are looking for a competent, skilled, and experienced Assistant Operations Manager to work in Nairobi, Kenya.

Job Summary

Our client is seeking an Assistant Operations Manager to support the Operations Manager in overseeing daily security operations, supervising security personnel, and ensuring the safety and protection of clients' assets and premises. The role requires strong leadership, operational discipline, and the ability to step in for the Operations Manager when needed.

DUTIES & RESPONSIBILITIES:

• Support the Operations Manager in planning, coordinating, and supervising security operations across assigned posts.
• Prepare and review duty rosters to ensure full coverage of shifts.
• Conduct regular site visits and inspections to verify guard performance and compliance with post orders and SOPs.
• Document and report incidents accurately and promptly and follow up on corrective actions.
• Conduct security briefings and train guards on protocols, emergency responses, and customer service.
• Respond to client inquiries, complaints, and service issues, escalating complex matters to the Operations Manager.
• Address operational issues as they arise and maintain accurate operational records.
• Deputize the Operations Manager in their absence.

Requirements

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Diploma/Degree in Criminology, Security Management, or a related field.
• At least 3–5 years of experience in security operations, with 1–2 years in a supervisory role.
• Strong leadership and decision-making skills.
• Excellent observational and analytical abilities.
• Clear communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in MS Office.

Interested and qualified applicants should submit their applications through the link below.

Note: Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.