Site manager

Role Description:

Is in charge of the services activities of assigned site to ensure the safety, quality and customer satisfaction standards are followed and the business needs are met.

Responsibilities:

• Ensures compliance and safety standards are followed and safety targets are met.
• Plans and manages the site activities within own area of responsibility.
• Is responsible for budget, costs and resources within own area of responsibility.
• Is responsible for customer satisfaction and client relationship management in own area of responsibility.
• Ensures optimal quality and quantity of the service employees in own area of responsibility.
• Is responsible for continuous learning, competencies and development orientation.
• Challenges employees to continuously improve key competencies.
• Liases with relevant stakeholders to ensure cross-functional operations are completed according to business needs.
• Deliver a capable and sustainable operating business.
• Continuously improve business operations.

Full authority and responsibility for:

• Project execution
• Customer management
• People management
• Implement Health and safety
• Upselling
• Project profitability
• Service performance

Competences and Requirements:

• Must possess the knowledge, experience and confidence to engage and professionally interact with the client and the national workforce.
• Must be professional and a personable leader committed to the overall objective and self-development within the company good understanding of the Company/project profitability reporting figures and relevant financial measures (gross margin, net sales, overheads and contribution margin).
• Good negotiating, organizational, presentation, interpersonal and complex problem-solving skills.
• Good computer literacy skills with compulsory experience as experience of Office documents and with preferred experience from SAP/PM or other Maintenance Management software.
• Fluent English verbal and written skills are an advantage.
• Knowledge on the occupational hazards, safety precautions and risk management applicable to the work.
• Able to comply with different business cultures, able to work under stress.
• Minimum 10 years' proven experience from managing large teams.
• Relevant managing experience in Mining service is advantage.
• Degree in engineering or management.
• Experience of working for a multinational company and matrix organization; international experience is an advantage.
• Will work at surface but needs to visit Underground mine when required.