Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

Job Description

Are you an automotive fan? Have you gained experience in a position related to handling warranty cases? MSX is looking for a proactive Warranty Specialist to join our team in Rome. The main purpose of the role is to review and assess all warranty claims according to Our Customer policies and technical procedures. You will evaluate claims, ensure correct allocations, and determine appropriate warranty responses, which are tracked in a database. Responsibilities include reviewing claims for coding accuracy, ensuring repairs comply with reported faults and brand standards, and addressing dealer and workshop inquiries via email and phone. You will correspond professionally with dealers and Brand Management regarding claim evaluations and amendments.

Main responsibilities:

• Manage day by day warranty claims and/or pre-approval according with daily workload;
• Verify warranty policies and procedures application;
• Check claims integrity;
• Check claims correctness according with Customer systems;
• Address claims control according with Dealer behavior and deficiency;
• Communicate with Customer about cases in analysis;
• KPI results reporting.

Qualifications

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Warranty Assessor has the following educational background and gained the following experience:

• Knowledge of warranty terms and rules
• Understanding of workshop processes
• Proficiency in mechanical and electronic diagnostics
• Familiarity with technical documentation
• Strong interpersonal and communication skills
• Effective collaboration across functions
• Initiative, independence, and results orientation
• Flexibility and problem-solving ability
• Proficiency in Italian and English

If you can demonstrate that you are customer focused and can communicate effectively, we would like to hear from you!

Additional Information

Working pattern: Location: Rome Monday – Friday, 9:00 - 18:00 MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Workplace Type: Customer Site