Workplace solutions - global head of business readiness - executive director

Lead the Business Readiness Team end to end—owning the business readiness operating model, intake governance, impact assessment methodology, business readiness planning playbook & execution, and adoption outcomes across the organization’s change portfolio.

Responsibilities:

• End-to-end accountability for business readiness performance and adoption outcomes across programs/releases.
• Define and implement Business Readiness standards, governance, and controls.
• Build and lead the Business Readiness Team (capacity planning, talent development, performance management, stakeholder partnership model).
• Set the Business Readiness strategy and operating model: roles/RACI, cadence, milestones, SLAs, deliverables, and tooling/reporting.
• Provide executive oversight of intake and prioritization: ensure demand is triaged appropriately, ownership is clear, and high-risk changes receive appropriate business readiness rigor.
• Chair/lead cross-functional Business Readiness governance with Product, Technology, PMO, LRCC, Communications, Training, and Operations leadership.
• Ensure consistency and standardization (nomenclature, procedures, training strategy, comms approach) while allowing proportional tailoring by impact.
• Establish adoption measurement frameworks (KPIs, dashboards, feedback loops) and drive decisive intervention when adoption is off-target.
• Anticipate Business Readiness risks and remove organizational blockers (resource constraints, decision bottlenecks, conflicting priorities).
• Report Business Readiness health, adoption outcomes, and key risks/decisions to senior leadership; provide clear recommendations and escalation paths.
• Drive continuous improvement through post-release reviews, root-cause themes, and updates to standards, templates, and team practices.

Typical outputs:

• Business Readiness operating model, standards, templates, stage-gate governance, and SLAs
• Portfolio business readiness roadmap integrated with release strategy and capacity plans
• Executive dashboards for business readiness health and adoption outcomes; escalation and remediation plans
• Team capability plan (headcount/skills), performance goals, and development paths

Requirements:

• 10–15+ years leading complex change, transformation, operating model, or large-scale program delivery in cross-functional environments.
• Proven executive stakeholder influence and governance leadership; track record of improving adoption outcomes at scale.
• Strong understanding of operational risk, controls, and business readiness disciplines; experience building/leading teams.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.