Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.

What you will do

• Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
• Project a professional company image through phone and email interactions
• Work with our Validation teams to process Lawyer Card request
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base

What you will have

• 2+ years degree in IT, related technical degree, or equivalent work experience
• 2+ years of experience in technical support
• Strong problem-solving skills
• Knowledge of PKI certificates
• Working knowledge of Rest API’s
• Experience working with Windows OS, Active Directory, MAC OS and Unix.
• Experience configuring SSO and two-factor authentication
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE…)

Nice to have

PPREFERRED QUALIFICATIONS

• 2+ years of experience in a technical support role within the tech industry
• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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